Resolved after 1 hour 2 minutes, affecting Agent Portal and Customer Portal and 1 more, on October 28, 2026.
We experienced network performance issues due to an issue with our third-party service provider between 4:58 AM IST and 6:00 AM IST. Our engineering team worked closely with the provider to investigate and resolve the issue. The issue has been resolved, and traffic has remained normal since 6:00 AM IST. All services are functioning as expected, and we will continue to monitor closely to ensure stability.
Affected components
Update timeline
- investigating Oct 28, 2026, 11:28 PM UTC
We experienced network performance issues due to an issue with our third-party service provider between 4:58 AM IST and 6:00 AM IST. Our engineering team worked closely with the provider to investigate and resolve the issue. The issue has been resolved, and traffic has remained normal since 6:00 AM IST. All services are functioning as expected, and we will continue to monitor closely to ensure stability.
- resolved Oct 29, 2026, 12:30 AM UTC
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Amazon Web Services