FrankieOne incident

Elevated API Errors - NZ DIA

Resolved on August 26, 2025.

resolved Aug 26, 2025, 02:58 AM UTC

We have confirmed with the vendor that the underlying issue impacting NZ DIA services was resolved on 25 August 2025 at 15:55 NZST (13:55 AEST). All services are now operating as expected. We will continue to monitor, but no further impact is anticipated.

Started
Aug 26, 2025, 02:58 AM UTC
Resolved
Aug 26, 2025, 02:58 AM UTC
Duration
–
Detected by Pingoru
Aug 26, 2025, 02:58 AM UTC

Update timeline

  1. investigating Aug 23, 2025, 02:35 AM UTC

    We are currently observing intermittent outages impacting services with the NZ DIA. Our engineering team has reviewed and confirmed this aligns with maintenance activity noted on the vendor’s status page. Impact: Some verification checks may fail or timeout during this period. Next Steps: We have reached out to the vendor for further details on the start time and expected completion of maintenance. We will continue to monitor and provide updates as they become available.

  2. resolved Aug 26, 2025, 02:58 AM UTC

    We have confirmed with the vendor that the underlying issue impacting NZ DIA services was resolved on 25 August 2025 at 15:55 NZST (13:55 AEST). All services are now operating as expected. We will continue to monitor, but no further impact is anticipated.

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