Elevated API Errors - Australia - Visa

Update timeline

1. investigating Aug 13, 2025, 03:45 AM UTC

   Since around 12:00 PM AEST, we have been experiencing elevated API error rates impacting KYC and KYB services. Our engineering team is investigating the issue to identify the root cause and restore normal functionality as quickly as possible.\n\nWe will provide the next update in 30 minutes or sooner as new information becomes available.\n\nThank you for your patience.

2. identified Aug 13, 2025, 05:09 AM UTC

   Our engineering team is still actively investigating the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We are working to identify the underlying cause and will provide further updates as soon as possible.\n\nThank you for your continued patience.

3. identified Aug 13, 2025, 05:29 AM UTC

   A fix has been implemented for the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We have been observing improvements since 3:18 PM AEST and are now monitoring the systems closely to ensure stability before marking this as fully resolved.

4. monitoring Aug 13, 2025, 07:22 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Aug 13, 2025, 02:04 PM UTC

   The elevated API errors in KYC and KYB services, as well as the intermittent portal slowness observed yesterday starting around 12:00 PM, have been fully resolved. The root cause was addressed, and we have been monitoring the systems since the fix was deployed. All services have remained stable with no further errors or slowness detected.