FrankieOne incident

Elevated API Errors - AU AML Checks

Resolved on October 20, 2025, affecting AML / CTF .

resolved Oct 20, 2025, 05:46 AM UTC

Date: 18th October 2025 Impact Window: • 8:15 AM – 9:15 AM AEDT • 7:30 PM – 8:00 PM AEDT We observed intermittent outages from one of our AML vendors, which may have caused delays or failures in AML check processing during the above periods. The vendor has resolved the issue, and all services have been fully restored. We will continue to monitor for stability.

Started
Oct 20, 2025, 05:46 AM UTC
Resolved
Oct 20, 2025, 05:46 AM UTC
Duration
–
Detected by Pingoru
Oct 20, 2025, 05:46 AM UTC

Affected components

AML / CTF

Update timeline

  1. resolved Oct 20, 2025, 05:46 AM UTC

    Date: 18th October 2025 Impact Window: • 8:15 AM – 9:15 AM AEDT • 7:30 PM – 8:00 PM AEDT We observed intermittent outages from one of our AML vendors, which may have caused delays or failures in AML check processing during the above periods. The vendor has resolved the issue, and all services have been fully restored. We will continue to monitor for stability.

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