Resolved on October 20, 2025.
Start Time: 06:11 PM AEDT Current Status: Services Recovered to Normal We are aware of an ongoing incident affecting one of our US data source vendors, which may have caused intermittent failures or delays in processing checks that rely on this vendor. As of 09:03 PM AEDT, vendor services have started returning to normal, and most checks should now be processing successfully. All other FrankieOne services continue to operate normally.
Update timeline
- resolved Oct 20, 2025, 10:26 AM UTC
Start Time: 06:11 PM AEDT Current Status: Services Recovered to Normal We are aware of an ongoing incident affecting one of our US data source vendors, which may have caused intermittent failures or delays in processing checks that rely on this vendor. As of 09:03 PM AEDT, vendor services have started returning to normal, and most checks should now be processing successfully. All other FrankieOne services continue to operate normally.
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