FrankieOne incident
International Business Verification Vendor API Issue
Resolved after 3 hours 8 minutes, affecting International Business Verification, on October 29, 2025.
Start Time: Oct 30, 2025, 03:34 AM AEDT End Time: Oct 30, 2025, 07:45 AM AEDT The issue with our vendor providing international business verification services has now been resolved. Normal functionality for Search and Profiles API calls and document ordering has been fully restored. We have confirmed stability following the vendor’s recovery from the Azure-related outage, and all services are now operating as expected.
Affected components
Update timeline
- identified Oct 29, 2025, 05:58 PM UTC
Start Time: Oct 30, 2025, 03:34 AM AEDT We are currently experiencing an issue with one of our vendors that provides international business verification services. This may impact Search and Profiles API calls, as well as the ordering of documents. The root cause has been identified by the vendor, and they are actively working to restore normal service. We will provide further updates as more information becomes available.
- resolved Oct 29, 2025, 09:07 PM UTC
Start Time: Oct 30, 2025, 03:34 AM AEDT End Time: Oct 30, 2025, 07:45 AM AEDT The issue with our vendor providing international business verification services has now been resolved. Normal functionality for Search and Profiles API calls and document ordering has been fully restored. We have confirmed stability following the vendor’s recovery from the Azure-related outage, and all services are now operating as expected.
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