Resolved on October 30, 2025.
Start Time: 30 October 2025 — 3:00 AM AEDT End Time: 30 October 2025 — 10:40 AM AEDT Summary: We experienced an outage from one of our external vendors affecting the AU Passport and Electoral Roll verification services. During this period, users may have encountered failed or delayed verification responses when performing checks that relied on these data sources. Impact: • Verification checks using AU Passport and Electoral Roll were intermittently failing. • Other verification services remained unaffected and continued to operate normally. Resolution: The vendor has restored normal service as of 10:40 AM AEDT. Our monitoring confirms that all verification flows are now functioning as expected.
Update timeline
- resolved Oct 30, 2025, 03:47 AM UTC
Start Time: 30 October 2025 — 3:00 AM AEDT End Time: 30 October 2025 — 10:40 AM AEDT Summary: We experienced an outage from one of our external vendors affecting the AU Passport and Electoral Roll verification services. During this period, users may have encountered failed or delayed verification responses when performing checks that relied on these data sources. Impact: • Verification checks using AU Passport and Electoral Roll were intermittently failing. • Other verification services remained unaffected and continued to operate normally. Resolution: The vendor has restored normal service as of 10:40 AM AEDT. Our monitoring confirms that all verification flows are now functioning as expected.
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