FrankieOne incident

Frankie Portal Intermittent Errors

Resolved after 20 hours 34 minutes, affecting Portal, on November 25, 2025.

resolved Nov 26, 2025, 05:31 AM UTC

The intermittent errors affecting multiple screens in the Portal have now been resolved. All functions are operating normally, and no further impact is observed.

Started
Nov 25, 2025, 08:56 AM UTC
Resolved
Nov 26, 2025, 05:31 AM UTC
Duration
20h 34m
Detected by Pingoru
Nov 25, 2025, 08:56 AM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 25, 2025, 08:56 AM UTC

    We are currently experiencing intermittent errors across multiple screens in the Portal. Our engineering team is actively investigating the issue with priority. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience.

  2. monitoring Nov 25, 2025, 12:09 PM UTC

    Our engineering team has released a fix to address the intermittent errors on the portal screens, and we are monitoring the results now.

  3. resolved Nov 26, 2025, 05:31 AM UTC

    The intermittent errors affecting multiple screens in the Portal have now been resolved. All functions are operating normally, and no further impact is observed.

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