Resolved on December 1, 2025, affecting Fraud and Transaction Monitoring Global.
Between 05:43 AEDT and 06:20 AEDT on 30 November, we experienced a vendor-related outage that affected the Device and Customer APIs. During this period, requests to these services may have failed or returned errors. Impact • Intermittent failures and degraded performance in Device and Customer API workflows. • Some customers may have observed delays or temporary inability to complete verification flows. Vendor services were restored at 06:20 AEDT, and normal operations resumed immediately after. We have continued to monitor performance and confirm all systems are fully stable.
Affected components
Update timeline
- resolved Dec 01, 2025, 03:20 AM UTC
Between 05:43 AEDT and 06:20 AEDT on 30 November, we experienced a vendor-related outage that affected the Device and Customer APIs. During this period, requests to these services may have failed or returned errors. Impact • Intermittent failures and degraded performance in Device and Customer API workflows. • Some customers may have observed delays or temporary inability to complete verification flows. Vendor services were restored at 06:20 AEDT, and normal operations resumed immediately after. We have continued to monitor performance and confirm all systems are fully stable.
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