FrankieOne incident
Elevated API Errors - Australian Electoral Commission
Resolved after 1 hour 33 minutes, on December 19, 2025.
The previously reported vendor-side intermittent errors affecting Australian Electoral Roll verifications appear to have subsided, and we are no longer observing elevated error rates. At this stage, the incident is considered resolved. We’ll continue to monitor the service and will follow up with the vendor if any further issues are observed.
Update timeline
- investigating Dec 19, 2025, 04:33 AM UTC
We are currently aware of an intermittent vendor-side timeout issue affecting Australian Electoral Roll verifications. Customers may experience intermittent timeouts when performing checks against this source. This has been occurring since 3:15 PM AEDT today.
- resolved Dec 19, 2025, 06:07 AM UTC
The previously reported vendor-side intermittent errors affecting Australian Electoral Roll verifications appear to have subsided, and we are no longer observing elevated error rates. At this stage, the incident is considered resolved. We’ll continue to monitor the service and will follow up with the vendor if any further issues are observed.
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