Resolved after 41 minutes, affecting Australian Business Verification , on January 15, 2026.
Incident Window: From 11:58 AM AEDT to 1:01 PM AEDT Summary: FrankieOne experienced an issue where KYB reports and related Business APIs were unavailable due to a vendor-side incident. Impact: Some customers may have encountered errors or were unable to access KYB reports and Business APIs during this period. Root Cause: The issue originated from an upstream vendor. Resolution: The vendor has confirmed the issue was fully resolved at 1:01 PM AEDT, and services have been restored. FrankieOne has continued monitoring and confirmed system stability. Current Status: All services are operating normally. This incident is now marked as Resolved.
Affected components
Update timeline
- monitoring Jan 15, 2026, 01:11 AM UTC
From 11:58 AM AEDT, FrankieOne experienced an issue where KYB reports and related APIs were unavailable due to a vendor-side incident. Impact: Some customers may have encountered errors or were unable to access KYB reports and APIs during this time. Root Cause: The issue was identified to be on the vendor’s side. Resolution: A solution has been implemented by the vendor, and services have been restored. The team continues to monitor to ensure stability.
- resolved Jan 15, 2026, 02:01 AM UTC
Incident Window: From 11:58 AM AEDT to 1:01 PM AEDT Summary: FrankieOne experienced an issue where KYB reports and related Business APIs were unavailable due to a vendor-side incident. Impact: Some customers may have encountered errors or were unable to access KYB reports and Business APIs during this period. Root Cause: The issue originated from an upstream vendor. Resolution: The vendor has confirmed the issue was fully resolved at 1:01 PM AEDT, and services have been restored. FrankieOne has continued monitoring and confirmed system stability. Current Status: All services are operating normally. This incident is now marked as Resolved.
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