FrankieOne incident
Elevated API Errors - Netherlands Registry - Documents
Resolved after 18 minutes, affecting International Business Verification, on January 20, 2026.
Resolution Time: 21 January, 01:50 AEDT Summary: The vendor-side issue affecting Netherlands Business Registry services has now been resolved. Impact (Resolved): The issue was limited to the following operations for Netherlands entities: • Ordering Business Registry documents • Business search API calls • Business profile API calls
Affected components
Update timeline
- identified Jan 20, 2026, 12:50 PM UTC
We are aware of an issue affecting Netherlands Business Registry services due to a vendor-side outage. The issue is limited to specific API operations related to business registry lookups. Impact: Customers may experience errors or unavailability when performing the following actions for Netherlands entities: • Ordering Business Registry documents • Business search API calls • Business profile API calls Other regions and services are not impacted.
- resolved Jan 20, 2026, 02:50 PM UTC
Resolution Time: 21 January, 01:50 AEDT Summary: The vendor-side issue affecting Netherlands Business Registry services has now been resolved. Impact (Resolved): The issue was limited to the following operations for Netherlands entities: • Ordering Business Registry documents • Business search API calls • Business profile API calls
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