FrankieOne incident

Elevated API Errors - Business API

Resolved on February 11, 2026, affecting Australian Business Verification .

resolved Feb 11, 2026, 10:15 PM UTC

On 12 February 2026, between 9:15 AM AEDT and 10:15 AM AEDT, we experienced an issue impacting our Business API services, which affected retrieval of company data within the platform. During this period, customers may have experienced intermittent errors or delays when accessing Business API endpoints, including credit report and related services. The issue was identified and a fix was implemented. Services were fully restored by 10:15 AM AEDT, and we have continued monitoring to ensure stability. We apologise for any inconvenience caused and appreciate your patience. Please reach out to Support if you continue to experience any issues.

Started
Feb 11, 2026, 10:15 PM UTC
Resolved
Feb 11, 2026, 10:15 PM UTC
Duration
–
Detected by Pingoru
Feb 11, 2026, 10:15 PM UTC

Affected components

Australian Business Verification

Update timeline

  1. resolved Feb 11, 2026, 10:15 PM UTC

    On 12 February 2026, between 9:15 AM AEDT and 10:15 AM AEDT, we experienced an issue impacting our Business API services, which affected retrieval of company data within the platform. During this period, customers may have experienced intermittent errors or delays when accessing Business API endpoints, including credit report and related services. The issue was identified and a fix was implemented. Services were fully restored by 10:15 AM AEDT, and we have continued monitoring to ensure stability. We apologise for any inconvenience caused and appreciate your patience. Please reach out to Support if you continue to experience any issues.

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