FrankieOne incident
Elevated API Errors - Visa Verification - Australia
Resolved after 4 hours 43 minutes, on February 25, 2026.
The issue impacting the Australia Visa component has been resolved. Incident Start Time: 10:29 AM AEDT Incident End Time: 5:23 PM AEDT This issue was caused by degraded performance from an upstream vendor. The vendor has now confirmed resolution, and services have returned to normal operation.
Update timeline
- investigating Feb 24, 2026, 11:29 PM UTC
We are currently investigating an issue impacting the Australia Visa component due to degraded performance from an upstream vendor. Start Time: 10:29 AM AEDT The service is intermittently unavailable, and customers may receive system “S” error responses during this time. The issue has been identified as vendor-related, and we are actively monitoring the situation while the vendor works toward resolution.
- resolved Feb 25, 2026, 07:57 AM UTC
The issue impacting the Australia Visa component has been resolved. Incident Start Time: 10:29 AM AEDT Incident End Time: 5:23 PM AEDT This issue was caused by degraded performance from an upstream vendor. The vendor has now confirmed resolution, and services have returned to normal operation.
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