FrankieOne incident

Elevated API Errors - France Registry (iKYB)

Resolved after 4 days 10 hours, affecting International Business Verification, on February 26, 2026.

resolved Mar 02, 2026, 01:05 PM UTC

The issue impacting orders for the France Extended Company Profile has now been resolved by the registry. All services have been fully restored as of 2nd March at 7:38 PM AEDT. We will continue to monitor the service to ensure stability. Please reach out to support if you experience any further issues.

Started
Feb 26, 2026, 03:04 AM UTC
Resolved
Mar 02, 2026, 01:05 PM UTC
Duration
4d 10h
Detected by Pingoru
Feb 26, 2026, 03:04 AM UTC

Affected components

International Business Verification

Update timeline

  1. identified Feb 26, 2026, 03:02 AM UTC

    We are aware of an issue impacting orders for the French Extended Company Profile document. Currently, some requests are failing to complete due to a vendor-side issue. The vendor has identified the problem and is actively investigating the matter with the relevant registry. We will continue to monitor the situation and provide further updates as they become available. Start Time: 00:46 AM AEDT

  2. resolved Mar 02, 2026, 01:05 PM UTC

    The issue impacting orders for the France Extended Company Profile has now been resolved by the registry. All services have been fully restored as of 2nd March at 7:38 PM AEDT. We will continue to monitor the service to ensure stability. Please reach out to support if you experience any further issues.

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