FrankieOne incident

Degraded Performance for KYB Services

Resolved after 41 minutes, affecting Australian Business Verification , on March 5, 2026.

resolved Mar 05, 2026, 09:13 PM UTC

The issue affecting our KYB service, which was preventing new business verifications from successfully completing, has now been resolved. and the service has been restored to normal. We are continuing to actively monitor the systems to ensure ongoing stability.

Started
Mar 05, 2026, 08:31 PM UTC
Resolved
Mar 05, 2026, 09:13 PM UTC
Duration
41m
Detected by Pingoru
Mar 05, 2026, 08:31 PM UTC

Affected components

Australian Business Verification

Update timeline

  1. investigating Mar 05, 2026, 08:29 PM UTC

    We're currently experiencing issues with our KYB service that is preventing new business verifications from successfully completing. Our engineers have identified the problem and are actively working on implementing a fix.

  2. resolved Mar 05, 2026, 09:13 PM UTC

    The issue affecting our KYB service, which was preventing new business verifications from successfully completing, has now been resolved. and the service has been restored to normal. We are continuing to actively monitor the systems to ensure ongoing stability.

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