Resolved after 21 hours 43 minutes, affecting Production V2 API, on March 9, 2026.
Following our continued monitoring of the reported issue, no anomalies, errors, or irregularities have been observed during the monitoring period. All systems are operating within normal parameters. As a result, we are formally closing this incident. If you experience any recurrence or notice any related issues, please do not hesitate to raise a new incident or reach out to the team. Thank you for your patience and cooperation throughout this process.
Affected components
Update timeline
- investigating Mar 09, 2026, 08:15 AM UTC
We are currently investigating reports of intermittent errors affecting requests to the v2 API endpoints. Some customers may experience occasional failures or error responses when making API calls. At this stage, the root cause of the issue has not yet been identified, and our engineering team is actively reviewing logs and system behaviour to determine the source of the problem. Incident Start Time: 06:10 PM AEDT Impact: • Intermittent failures when calling v2 endpoints • Some API requests may return error responses or time out Next Update: We will share further updates as soon as more information becomes available.
- monitoring Mar 09, 2026, 10:30 AM UTC
Our team has identified the issue and made the needed changes. The API errors are now fixed, and we are no longer seeing any problems. We will monitor the system for a while and provide another update soon.
- investigating Mar 10, 2026, 02:49 AM UTC
Following our earlier update where the issue appeared to be resolved and the incident was moved to monitoring, we are again observing intermittent API errors affecting the v2 endpoints. Our team is continuing to investigate the issue to identify the underlying root cause. At this stage, the behaviour remains intermittent, and some API requests may still experience occasional failures. We will continue monitoring and investigating the system and will share further updates as more information becomes available. We appreciate your patience while we work towards a resolution.
- monitoring Mar 10, 2026, 02:51 AM UTC
Our team has identified the issue and made the needed changes. The API errors are now fixed, and we are no longer seeing any problems. We will monitor the system for a while and provide another update soon.
- resolved Mar 10, 2026, 06:00 AM UTC
Following our continued monitoring of the reported issue, no anomalies, errors, or irregularities have been observed during the monitoring period. All systems are operating within normal parameters. As a result, we are formally closing this incident. If you experience any recurrence or notice any related issues, please do not hesitate to raise a new incident or reach out to the team. Thank you for your patience and cooperation throughout this process.
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