Resolved on March 11, 2026.
Between 8:59 AM and 10:08 AM today, we experienced an issue affecting IDV checks on V2 API, where errors occurred during the initial result processing stage. As a result, some users may have experienced delayed verification results and may have seen warning or error messages in frontend applications during this period.All affected checks have since been successfully reprocessed via webhook retries and the underlying issue addressed. Verification results are now available and the system is operating normally
Update timeline
- resolved Mar 11, 2026, 09:59 PM UTC
Between 8:59 AM and 10:08 AM today, we experienced an issue affecting IDV checks on V2 API, where errors occurred during the initial result processing stage. As a result, some users may have experienced delayed verification results and may have seen warning or error messages in frontend applications during this period.All affected checks have since been successfully reprocessed via webhook retries and the underlying issue addressed. Verification results are now available and the system is operating normally
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