Resolved on May 8, 2026.
Our external verification provider experienced an outage that specifically impacted passport verification. All other verification services remained operational. During the outage window, Passport verification requests may have failed or experienced delays. The vendor has restored service, and Medicare verification is now functioning as expected. Outage Window: Friday 8th May, 06:24 PM – Friday 8th May, 06:48 PM
Update timeline
- resolved May 08, 2026, 01:52 PM UTC
Our external verification provider experienced an outage that specifically impacted passport verification. All other verification services remained operational. During the outage window, Passport verification requests may have failed or experienced delays. The vendor has restored service, and Medicare verification is now functioning as expected. Outage Window: Friday 8th May, 06:24 PM – Friday 8th May, 06:48 PM
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