Resolved on May 21, 2026.
Start Date & Time: 21 May 2026 — 09:35 PM AEST End Date & Time: 21 May 2026 — 10:22 PM AEST Summary: Our external verification provider experienced an outage that specifically impacted Medicare card verification. All other verification services remained operational. During the outage window, Medicare verification requests may have failed or experienced delays. The vendor has restored service, and Medicare verification is now functioning as expected.
Update timeline
- resolved May 21, 2026, 04:52 PM UTC
Start Date & Time: 21 May 2026 — 09:35 PM AEST End Date & Time: 21 May 2026 — 10:22 PM AEST Summary: Our external verification provider experienced an outage that specifically impacted Medicare card verification. All other verification services remained operational. During the outage window, Medicare verification requests may have failed or experienced delays. The vendor has restored service, and Medicare verification is now functioning as expected.
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