FrankieOne incident

Degraded Performance for KYB Services

Resolved on June 2, 2026, affecting Australian Business Verification .

resolved Jun 02, 2026, 07:50 AM UTC

Start Time: 02 June 2026 – 15:40 AEDT End Time: 02 June 2026 – 17:50 AEDT We experienced an issue as some customers may be experiencing intermittent errors, or timeouts when attempting to download Credit Report via the vendor platform. The vendor has since resolved the incident, and services have fully recovered. We have been monitoring the platform post-resolution and can confirm that Credit Report APIs operations are now functioning as expected. We apologise for any inconvenience caused and will continue to monitor closely. Please reach out if you observe any further anomalies.

Started
Jun 02, 2026, 07:50 AM UTC
Resolved
Jun 02, 2026, 07:50 AM UTC
Duration
–
Detected by Pingoru
Jun 02, 2026, 07:50 AM UTC

Affected components

Australian Business Verification

Update timeline

  1. resolved Jun 02, 2026, 07:50 AM UTC

    Start Time: 02 June 2026 – 15:40 AEDT End Time: 02 June 2026 – 17:50 AEDT We experienced an issue as some customers may be experiencing intermittent errors, or timeouts when attempting to download Credit Report via the vendor platform. The vendor has since resolved the incident, and services have fully recovered. We have been monitoring the platform post-resolution and can confirm that Credit Report APIs operations are now functioning as expected. We apologise for any inconvenience caused and will continue to monitor closely. Please reach out if you observe any further anomalies.

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