FrankieOne incident
Notice of Unscheduled Service Provider Incident - Australia - Business API
Resolved after 14 hours 46 minutes, on June 10, 2026.
The issue impacting Business API services in Australia has been resolved. Incident Start Time: 10th June, 09:32 PM AEDT Incident End Time: 11th June, 10:17 AM AEDT This issue was caused by degraded performance from an upstream vendor. The vendor has now confirmed resolution, and services have returned to normal operation.
Update timeline
- investigating Jun 10, 2026, 11:32 AM UTC
Our service provider has reported an incident that may impact Business API services in Australia. We are actively monitoring the situation and working with our service provider to determine the scope and resolution timeline.
- resolved Jun 11, 2026, 02:21 AM UTC
The issue impacting Business API services in Australia has been resolved. Incident Start Time: 10th June, 09:32 PM AEDT Incident End Time: 11th June, 10:17 AM AEDT This issue was caused by degraded performance from an upstream vendor. The vendor has now confirmed resolution, and services have returned to normal operation.
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