Resolved on June 12, 2026.
Between 10:00 AM AEST and 12:15 PM AEST on 12 June 2026, we experienced an intermittent issue impacting the processing of all Australian document types. The disruption was caused by an issue with an upstream vendor service, which resulted in some document verification requests experiencing failures or delays during the affected period. The vendor has since resolved the issue, and services returned to normal operation at 12:15 PM AEST. Based on our review, the last failed transaction occurred at approximately 10:53 AM AEST. We apologise for any inconvenience caused and appreciate your patience while the issue was being addressed.
Update timeline
- resolved Jun 12, 2026, 08:25 AM UTC
Between 10:00 AM AEST and 12:15 PM AEST on 12 June 2026, we experienced an intermittent issue impacting the processing of all Australian document types. The disruption was caused by an issue with an upstream vendor service, which resulted in some document verification requests experiencing failures or delays during the affected period. The vendor has since resolved the issue, and services returned to normal operation at 12:15 PM AEST. Based on our review, the last failed transaction occurred at approximately 10:53 AM AEST. We apologise for any inconvenience caused and appreciate your patience while the issue was being addressed.
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