Resolved on August 3, 2026, affecting AML / CTF .
Between 2nd August 13:18 and 18:45 AEST, our AML/PEP screening service experienced intermittent disruption due to an issue with one of our third-party screening data providers. Impact: Customers may have experienced intermittent delays or errors when performing AML/PEP screening checks during this window. Resolution: The issue was identified and resolved by our provider, with service confirmed restored at 2nd August 18:45 following a technical recovery action on their end. Normal service has resumed and is being monitored.
Affected components
Update timeline
- resolved Aug 03, 2026, 03:49 AM UTC
Between 2nd August 13:18 and 18:45 AEST, our AML/PEP screening service experienced intermittent disruption due to an issue with one of our third-party screening data providers. Impact: Customers may have experienced intermittent delays or errors when performing AML/PEP screening checks during this window. Resolution: The issue was identified and resolved by our provider, with service confirmed restored at 2nd August 18:45 following a technical recovery action on their end. Normal service has resumed and is being monitored.
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