Resolved on August 9, 2026.
Between 11:02 AM AEST on 7 August 2026 and 6:54 AM AEST on 8 August 2026, we experienced an intermittent issue impacting the processing of Visa Checks. The disruption was caused by an issue with an upstream vendor service, which resulted in some Visa Check verification requests experiencing failures or delays during the affected period. The vendor has since resolved the issue, and services returned to normal operation at 6:54 AM AEST on 8 August 2026. We apologise for any inconvenience caused and appreciate your patience while the issue was being addressed.
Update timeline
- resolved Aug 09, 2026, 04:51 PM UTC
Between 11:02 AM AEST on 7 August 2026 and 6:54 AM AEST on 8 August 2026, we experienced an intermittent issue impacting the processing of Visa Checks. The disruption was caused by an issue with an upstream vendor service, which resulted in some Visa Check verification requests experiencing failures or delays during the affected period. The vendor has since resolved the issue, and services returned to normal operation at 6:54 AM AEST on 8 August 2026. We apologise for any inconvenience caused and appreciate your patience while the issue was being addressed.
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