Resolved after 6 days 20 hours, on August 17, 2026.
We have been experiencing an intermittent issue impacting our Visa verification services since 10:00 AM on 16 August. The issue is affecting the processing of some verification requests, resulting in intermittent failures and delays. We are actively working with our vendor to investigate the issue and restore normal service as soon as possible. We apologise for any inconvenience caused and appreciate your patience and understanding while we work to resolve the issue.
Update timeline
- investigating Aug 17, 2026, 08:07 AM UTC
We have been experiencing an intermittent issue impacting our Visa verification services since 10:00 AM on 16 August. The issue is affecting the processing of some verification requests, resulting in intermittent failures and delays. We are actively working with our vendor to investigate the issue and restore normal service as soon as possible. We apologise for any inconvenience caused and appreciate your patience and understanding while we work to resolve the issue.
- resolved Aug 24, 2026, 04:48 AM UTC
We can now confirm that the following issue is now resolved.
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