Resolved after 1 hour 24 minutes, affecting FrankieOne Atlassian, on August 27, 2026.
Vendor has confirmed that this is now resovled and all portals are now accessible.
Affected components
Update timeline
- investigating Aug 27, 2026, 04:30 AM UTC
We're currently experiencing an outage affecting our Jira support portal (frankieone.atlassian.net), which may prevent some users from accessing or submitting support tickets. Our team is actively investigating. In the meantime, if something is urgent, please contact us through [email protected] or call +61 1800 325 117. We will send an additional update by 3:00 PM AEST.
- identified Aug 27, 2026, 04:37 AM UTC
The issue has been identified on the vendor end and they are working on a fix. We will keep you posted with further details.
- monitoring Aug 27, 2026, 05:05 AM UTC
Vendor has confirmed that this is currently under recovery. We will keep you posted once it is completely recovered.
- resolved Aug 27, 2026, 05:55 AM UTC
Vendor has confirmed that this is now resovled and all portals are now accessible.
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