FrankieOne incident

Notice of Unscheduled Service Provider Incident - Australia - Visa

Resolved after 13 hours 25 minutes, on September 17, 2026.

investigating Sep 17, 2026, 08:36 AM UTC

Our service provider has reported an incident that may impact visa check services in Australia. We are actively monitoring the situation and working with our service provider to determine the scope and resolution timeline.

Started
Sep 17, 2026, 08:36 AM UTC
Resolved
Sep 17, 2026, 10:02 PM UTC
Duration
13h 25m
Detected by Pingoru
Sep 17, 2026, 08:36 AM UTC

Update timeline

  1. investigating Sep 17, 2026, 08:36 AM UTC

    Our service provider has reported an incident that may impact visa check services in Australia. We are actively monitoring the situation and working with our service provider to determine the scope and resolution timeline.

  2. resolved Sep 17, 2026, 10:02 PM UTC

    We have received confirmation from the vendor that this is now resolved.

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