FrankieOne incident
Medicare Document Verification – Service Disruption
Resolved on September 29, 2026.
Duration: 29 September 2026, 9:45 PM – 10:28 PM AEST (~43 minutes) We experienced a disruption affecting Medicare document verification checks between 9:45 PM and 10:28 PM AEST on 29 September 2026. During this window, verification requests involving Medicare documents may have failed or returned errors. The issue has since been resolved, and Medicare verification checks are now operating normally. We apologise for any inconvenience this may have caused.
Update timeline
- resolved Sep 29, 2026, 05:25 PM UTC
Duration: 29 September 2026, 9:45 PM – 10:28 PM AEST (~43 minutes) We experienced a disruption affecting Medicare document verification checks between 9:45 PM and 10:28 PM AEST on 29 September 2026. During this window, verification requests involving Medicare documents may have failed or returned errors. The issue has since been resolved, and Medicare verification checks are now operating normally. We apologise for any inconvenience this may have caused.
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