Fourth had 14 outages in the last 2 years totaling 4935h 16m of downtime — averaging 0.6 incidents per month.
There were 14 Fourth outages since September 11, 2025 totaling 4935h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue affecting Fuego activity and Mastercards. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
We are aware of an issue affecting Fuego activity and Mastercards. Earned wage access (EWA) draws, tip payouts (TPO) and transfers to MasterCard could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card to payment cards are currently unavailable. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws and transfers from the Fuego Card to payment cards are currently unavailable. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card to payment cards may be affected. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are observing signs of recovery and are monitoring the situation closely. A further update will be posted once the issue is fully resolved. We apologise for any disruption to your service.
We are confident that the issue has been resolved and customers are now able to login to People System. We apologise for this disruption to your service.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are starting to see early signs of recovery and customers may be able to now access the system. We will provide further updates as they become available. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We believe that the issue has been resolved and customers are now able to login to Inventory. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
This incident has been resolved.
On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
This incident has been resolved.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.
This incident has been resolved.