Forsta incident
Forsta Plus - US SaaS - CATI mutlimode servers having issues
Forsta experienced a minor incident on July 2, 2025 affecting CATI and Task system, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 08:31 PM UTC
Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.
- investigating Jul 02, 2025, 09:11 PM UTC
Along with US SaaS CATI system having issues, there are occasional Launch Survey Task and Instant Analytics tasks failing due to backend issues. Support is engaged with Forsta Cloud Operations to resolve. An update in 30 minutes or less with additional information
- investigating Jul 02, 2025, 10:04 PM UTC
The CloudOps team are continuing to work on the issue. CATI Interviewing is still unavailable. Another update will be posted within 1hr.
- identified Jul 02, 2025, 10:50 PM UTC
Update to the CATI issues on US SaaS, we have identified the issue and applied a fix. Our team is currently monitoring the situation to ensure stability.
- monitoring Jul 02, 2025, 10:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 11:23 PM UTC
The site has been monitored for the last 30 minutes, and performance is back to Normal.