Forethought AI Outage History

Forethought AI is up right now

Pingoru has recorded 35 incidents for Forethought AI: 10 in the last 12 months and 0 in the last 90 days.

Source: status.forethought.ai

35incidents recorded
10last 12 months
0last 90 days
4 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Forethought AI in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202610 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 522 (0%)

Incidents, newest first

Critical July 9, 2026 Elevated errors loading Solve Widget 22m Solve Widget, Solve Email, Solve Voice, Solve for Slack

Started Jul 09, 2026, 05:31 PM UTC· resolved Jul 09, 2026, 05:53 PM UTC

  1. identified Jul 09, 2026, 05:31 PM UTC

    We are currently investigating an issue where the Solve Widget is failing to load for some customers. Our engineering team has identified a potential cause and is in the process of rolling back suspected changes to restore service.

  2. monitoring Jul 09, 2026, 05:40 PM UTC

    The suspected changes have been successfully rolled back. We are currently seeing traffic recovering and the Solve Widget is beginning to load successfully for affected customers.

  3. resolved Jul 09, 2026, 05:53 PM UTC

    This incident has been fully resolved. The Solve Widget is now loading normally for all customers, and our monitoring confirms that performance and traffic have returned to stable levels following the rollback.

Read the full incident report →

Minor April 2, 2026 Solve Voice Call Quality Degradation 19m Solve Voice

Started Apr 02, 2026, 07:59 PM UTC· resolved Apr 02, 2026, 08:19 PM UTC

  1. investigating Apr 02, 2026, 07:59 PM UTC

    We are currently experiencing degraded call quality within Solve Voice. We have identified that this is due to an ongoing incident with our core communications provider. We have switched calls to our backup provider in the meantime. We are monitoring the situation closely and will provide updates as they become available.

  2. resolved Apr 02, 2026, 08:19 PM UTC

    This incident has been resolved.

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Minor February 3, 2026 Dashboard Outage 2h 49m Dashboard

Started Feb 03, 2026, 06:39 PM UTC· resolved Feb 03, 2026, 09:29 PM UTC

  1. investigating Feb 03, 2026, 06:39 PM UTC

    Dashboard is currently unavailable for all users. We are investigating and will provide updates shortly.

  2. monitoring Feb 03, 2026, 06:47 PM UTC

    We have rolled back to the latest stable deployment and the dashboard is functional. We are investigating the root cause and will continue to monitor.

  3. resolved Feb 03, 2026, 09:29 PM UTC

    This incident has been resolved. The issue looks to have resulted from the earlier Cloudflare outage. Dashboard is now stable.

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Critical February 3, 2026 Invalid Solve Conversations in Dashboard Insights 1d 6h Dashboard

Started Feb 03, 2026, 06:28 PM UTC· resolved Feb 05, 2026, 12:34 AM UTC

  1. identified Feb 03, 2026, 06:28 PM UTC

    We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id. A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

  2. identified Feb 04, 2026, 03:39 PM UTC

    Update: We are currently in the process of cleaning the affected historical data. You will see your analytics returning to normal levels over the next 24 hours as this process completes.

  3. identified Feb 05, 2026, 12:27 AM UTC

    Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.

  4. resolved Feb 05, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Third-Party Outage: Intercom Connectivity Issues 1h 6m Solve Widget, Solve Email

Started Jan 09, 2026, 08:11 PM UTC· resolved Jan 09, 2026, 09:18 PM UTC

  1. identified Jan 09, 2026, 08:11 PM UTC

    Intercom Customers are currently experiencing a service disruption affecting Solve Widget and Solve Email due to an ongoing outage with Intercom. We are closely monitoring Intercom’s status - https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates We will provide updates as more information becomes available.

  2. resolved Jan 09, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Analytics Visibility Issues 5h 3m Dashboard

Started Jan 09, 2026, 03:13 PM UTC· resolved Jan 09, 2026, 08:16 PM UTC

  1. investigating Jan 09, 2026, 03:13 PM UTC

    We are currently investigating an issue where Solve analytics data is not appearing on the Forethought dashboard.

  2. identified Jan 09, 2026, 03:58 PM UTC

    The issue has been identified and a fix is being released.

  3. identified Jan 09, 2026, 06:05 PM UTC

    We have implemented a fix and confirmed that analytics jobs are now processing correctly. Analytics will return to Dashboard as these jobs complete.

  4. resolved Jan 09, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025 Solve Voice Outage 1h 54m Dashboard, Solve Voice

Started Dec 02, 2025, 10:00 PM UTC· resolved Dec 02, 2025, 11:54 PM UTC

  1. investigating Dec 02, 2025, 10:00 PM UTC

    We are currently investigating an issue affecting Solve Voice. At this time: - Intents are failing to execute for live conversations. - Intents are unavailable to view in the Dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as we have more information.

  2. identified Dec 02, 2025, 10:14 PM UTC

    We’ve identified the issue affecting Solve Voice. Our team is currently implementing a fix. We’ll provide another update once the fix is deployed and functionality is fully restored.

  3. identified Dec 02, 2025, 10:59 PM UTC

    Dashboard functionality for viewing intents has been restored. We are continuing to work on fully restoring execution for live conversations. We’ll share another update as soon as the remaining issue is resolved.

  4. monitoring Dec 02, 2025, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 02, 2025, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Elevated API Errors due to Cloudflare Global Network Outage 1h 44m Dashboard, Solve Widget, Assist, API and 5 more

Started Nov 18, 2025, 02:05 PM UTC· resolved Nov 18, 2025, 03:49 PM UTC

  1. investigating Nov 18, 2025, 02:35 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 18, 2025, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 18, 2025, 02:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 03:01 PM UTC

    Cloudflare has just shared that "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. monitoring Nov 18, 2025, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025 Solve Voice 31m Solve Voice

Started Oct 27, 2025, 08:29 PM UTC· resolved Oct 27, 2025, 09:00 PM UTC

  1. identified Oct 27, 2025, 08:29 PM UTC

    We are currently experiencing issues with a third-party Speech-to-Text (STT) provider that may impact Solve Voice functionality. Affected users may notice issues with audio responses during calls. Our engineering team is actively working on mitigations while we monitor the provider’s recovery. We will share updates as we learn more.

  2. resolved Oct 27, 2025, 09:00 PM UTC

    This incident has been resolved.

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Minor October 21, 2025 Solve Voice Call Transfers 5h 40m Solve Voice

Started Oct 21, 2025, 07:01 PM UTC· resolved Oct 22, 2025, 12:41 AM UTC

  1. monitoring Oct 21, 2025, 07:01 PM UTC

    We are currently monitoring an issue affecting Solve Voice call transfers due to a Twilio service disruption. As a result, some users may experience errors or failures when transferring calls. Our engineering team is actively working on mitigations within our systems while monitoring Twilio’s status and recovery efforts. We will provide updates as we make progress.

  2. monitoring Oct 21, 2025, 10:28 PM UTC

    Twilio is reporting recovery, and we are seeing improvements in Solve Voice call transfers. Some users may still experience intermittent issues as systems fully stabilize. Our team continues to monitor performance and will provide another update once the service is fully restored.

  3. resolved Oct 22, 2025, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 AWS Outage Impacting Helpdesk Integrations 4h 3m Solve Widget, Solve Email, Solve for Slack

Started Oct 20, 2025, 07:26 PM UTC· resolved Oct 20, 2025, 11:29 PM UTC

  1. monitoring Oct 20, 2025, 07:26 PM UTC

    We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.

  2. resolved Oct 20, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025 Solve for Slack Outage 3h 34m Solve for Slack

Started Aug 13, 2025, 09:22 PM UTC· resolved Aug 14, 2025, 12:57 AM UTC

  1. investigating Aug 13, 2025, 09:22 PM UTC

    There's currently an issue affecting Solve for Slack. The team is investigating now. We will provide updates when more information is available.

  2. identified Aug 13, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2025, 09:52 PM UTC

    A fix has been implemented and we are monitoring results

  4. resolved Aug 14, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 8, 2025 Solve Voice TTS 36m Solve Voice

Started Aug 08, 2025, 06:25 PM UTC· resolved Aug 08, 2025, 07:01 PM UTC

  1. identified Aug 08, 2025, 06:25 PM UTC

    There is currently an active issue with our primary TTS provider. The Voice AI Agent will sound different as the fallback TTS provider is currently be utilized. We will provide further updates throughout the day.

  2. monitoring Aug 08, 2025, 06:44 PM UTC

    The issue has been resolved. We are moving customers back to the primary TTS provider.

  3. resolved Aug 08, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025 Partial degradation of Solve Widget Analytics Dashboards 5h 57m Dashboard

Started Apr 10, 2025, 06:10 PM UTC· resolved Apr 11, 2025, 12:08 AM UTC

  1. investigating Apr 10, 2025, 06:10 PM UTC

    Solve Widget analytics pages are not showing recent data for some tables. We expect this issue to persist intermittently throughout the day while fixes are implemented.

  2. investigating Apr 10, 2025, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2025, 09:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 10, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 11, 2025, 12:08 AM UTC

    This incident has been resolved.

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Minor November 21, 2024 Latency Spikes 28m Solve Widget

Started Nov 21, 2024, 12:22 AM UTC· resolved Nov 21, 2024, 12:50 AM UTC

  1. investigating Nov 21, 2024, 12:22 AM UTC

    Some widget conversations are experiencing higher than normal latency. We are investigating the issue.

  2. monitoring Nov 21, 2024, 12:42 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Nov 21, 2024, 12:50 AM UTC

    This incident has been resolved

Read the full incident report →