Forcepoint ONE Outage History
Forcepoint ONE is up right nowPingoru has recorded 52 incidents for Forcepoint ONE: 38 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 13 of 720 (2%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 58 of 720 (8%) |
| July 2026 | 4 | 18 of 744 (2%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 5 | 29 of 720 (4%) |
| October 2026 | 2 | 7 of 744 (1%) |
| November 2026 | 0 | 0 of 6 (0%) |
Incidents, newest first
Minor October 25, 2026 Dallas (Cluster O) Degraded Performance 5h 17m Web Security Cloud, Dallas (O)
Started Oct 25, 2026, 12:48 PM UTC· resolved Oct 25, 2026, 06:06 PM UTC
- investigating Oct 25, 2026, 12:48 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vPOPs in the Dallas cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.
- resolved Oct 25, 2026, 06:06 PM UTC
This incident has been resolved.
Minor October 24, 2026 AMDP Service Unavailable - Paris Data Center (Cluster D) 1h 22m Advanced Malware Detection and Protection
Started Oct 24, 2026, 01:15 PM UTC· resolved Oct 24, 2026, 02:37 PM UTC
- investigating Oct 24, 2026, 01:15 PM UTC
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 14:30 UTC
- monitoring Oct 24, 2026, 02:09 PM UTC
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem is related to one of the AMDP servers. The issue has been fixed, and services have been failed back to the Paris data center. We are currently monitoring the environment for stability and will provide a final update once we have observed continued stability. Next update time: 14:30 UTC
- resolved Oct 24, 2026, 02:37 PM UTC
This incident has been resolved.
Minor September 25, 2026 RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions 1h 36m Remote Browser Isolation, Singapore (ap-southeast-1), Sydney (ap-southeast-2)
Started Sep 25, 2026, 12:04 PM UTC· resolved Sep 25, 2026, 01:40 PM UTC
- investigating Sep 25, 2026, 12:04 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:00 UTC
- identified Sep 25, 2026, 12:41 PM UTC
Customer Impact: Some RBI customers may have experienced a brief loss of connectivity while browsing from the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Description: We are currently experiencing unavailability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Customer traffic has been rerouted to an alternate region to mitigate impact, however, we have identified that the issues is with backend services, and failover is not working as expected. Teams are actively troubleshooting the incident, and we will provide a further update as we make progress. Next update time: 14:00 UTC.
- monitoring Sep 25, 2026, 01:12 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and Browsing is started on both ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 14:00 UTC
- resolved Sep 25, 2026, 01:40 PM UTC
This incident has been resolved.
Minor September 18, 2026 RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions 2h Remote Browser Isolation, Singapore (ap-southeast-1), Sydney (ap-southeast-2)
Started Sep 18, 2026, 11:58 AM UTC· resolved Sep 18, 2026, 01:58 PM UTC
- investigating Sep 18, 2026, 11:58 AM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 12:30 UTC
- monitoring Sep 18, 2026, 01:21 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 13:30 UTC
- resolved Sep 18, 2026, 01:58 PM UTC
This incident has been resolved.
Minor September 16, 2026 Customer Hub Degradation 10h 36m Customer Hub
Started Sep 16, 2026, 10:14 AM UTC· resolved Sep 16, 2026, 08:51 PM UTC
- identified Sep 16, 2026, 10:14 AM UTC
Customer Impact: Forcepoint customers may experience delays or intermittent availability when accessing Customer Hub that relies on third party services. Description: Forcepoint is currently experiencing intermittent availability issues with Customer Hub due to a service degradation reported by our third-party provider. Current Action: Forcepoint is actively monitoring the situation alongside the provider's status updates. No action is required on your part at this time. If you are experiencing critical service impact, please contact Forcepoint Technical Support using the numbers below. APAC Support Hours: 5:30 a.m. to 6:00 p.m. IST Australia: +61 2 9414 0004 / +61 2 9414 0033 Hong Kong: 800 906 158 India: 000-800-1003-920 New Zealand: 0800 443 264 Bangladesh: +880 (0) 9610-998475 China, Southeast Asia: +86 (10) 5884 4200 Singapore: 800 101 2145 Japan: 0800-100-4398 EMEA Support Hours: 8:00 a.m. to 6:00 p.m. Western European Time UK and rest of EMEA, Middle East & Africa: +44 118 938 8515 France: +0 800 91 48 24 Germany: +49 (89) 244105830 United Arab Emirates: 800 035703550 Turkey: 00-800-8529-8752 Americas Support Hours: 8:00 a.m. to 8:00 p.m. U.S. Eastern Time North America: +1 512.664.1360 Latin America & Caribbean: +1 512.664.1360 Next update: We will provide an update as further information becomes available.
- resolved Sep 16, 2026, 08:51 PM UTC
The third-party provider has observed that instance stability and performance are now at expected levels and has declared the incident resolved. This incident is now resolved.
Minor September 7, 2026 SCLA Chile/Santiago vpop (Cluster P) Degraded Performance 3h 9m São Paulo (P)
Started Sep 07, 2026, 02:35 PM UTC· resolved Sep 07, 2026, 05:44 PM UTC
- investigating Sep 07, 2026, 02:35 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in SCLA Chile/Santiago vpop in the Sao Paulo cluster. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress. Next update time: 15:00 UTC
- investigating Sep 07, 2026, 03:48 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses. Next update time: 16:30 UTC
- identified Sep 07, 2026, 03:50 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses. Next update time: 16:45 UTC
- monitoring Sep 07, 2026, 04:28 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: The issue has been resolved, and traffic has been failed back to the SCLA VPOP. Service is currently working as expected. Our teams are continuing to monitor the performance of the VPOP closely for some time to ensure stability. We will provide further updates as necessary.
- resolved Sep 07, 2026, 05:44 PM UTC
This incident has been resolved.
Minor September 3, 2026 Microsoft related application access via Forcepoint CASB is currently impacted 11h 32m Cloud Access Security Broker
Started Sep 03, 2026, 03:52 PM UTC· resolved Sep 04, 2026, 03:24 AM UTC
- investigating Sep 03, 2026, 03:52 PM UTC
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues. Description: We are currently experiencing a problem with accessing Microsoft related applications via Forcepoint CASB. Teams are engaged and investigating the root cause. Next update time: 17:00
- identified Sep 03, 2026, 04:37 PM UTC
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues. Description: Fix has been successfully tested in development environment and we are preparing to deploy the fix in production. Next update time: 18:30
- identified Sep 03, 2026, 06:13 PM UTC
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues. Description: We are preparing for the deployment of the fix in our production environment. Additional validation and reviews are being performed prior to deployment. We will provide the next update once the roll-out is initiated.
- monitoring Sep 04, 2026, 02:39 AM UTC
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues. Current Status & Next Steps: The fix has been deployed to the production environment and successfully rolled out globally. Validation has been completed, and Microsoft-related application access through the CASB solution has been restored. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 3:00
- resolved Sep 04, 2026, 03:24 AM UTC
This incident has been resolved.
Minor August 30, 2026 Dallas (Cluster O) Degraded Performance 1h 33m Web Security Cloud, Dallas (O)
Started Aug 30, 2026, 11:45 AM UTC· resolved Aug 30, 2026, 01:18 PM UTC
- investigating Aug 30, 2026, 11:45 AM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vpops in the Dallas cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress. Next update time: 13:00 UTC
- monitoring Aug 30, 2026, 12:45 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vpops in the Dallas cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services, and traffic has been automatically reintroduced to the vpops We are currently monitoring our environment for stability and will provide a final update once we have confirmation on the same. Next update time: 14:00UTC
- resolved Aug 30, 2026, 01:18 PM UTC
This incident has been resolved.
Critical July 16, 2026 Dubai data Center - Service Degradation 2h 17m Web Security Cloud, Dubai (DXBA)
Started Jul 16, 2026, 04:24 PM UTC· resolved Jul 16, 2026, 06:41 PM UTC
- investigating Jul 16, 2026, 04:24 PM UTC
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period while traffic was automatically being re-routed to an alternate data center. Description: We are currently experiencing degraded performance in Cluster DXBA. We are investigating the problem and will provide further update as make progress. Next update time: 17:00 UTC
- investigating Jul 16, 2026, 04:42 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: We are currently experiencing degraded performance in Cluster DXBA. While traffic was initially re-routed to an alternate data center, traffic had to be moved back to Dubai to prevent the problem from cascading. We continue to work on the incident and we will provide updates as soon as we make progress. Next update time: 17:30 UTC
- monitoring Jul 16, 2026, 05:10 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: A fix has been implemented and we services have started to recover. We continue to monitor the service for stability.
- investigating Jul 16, 2026, 05:14 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: After a brief period of stability, we have started to notice that the problem has recurred. We continue to further investigate the issue.
- monitoring Jul 16, 2026, 05:52 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: We re-implemented a fix and are observing improvement in the performance of our services. We continue to monitor our services for stability.
- resolved Jul 16, 2026, 06:41 PM UTC
This incident has been resolved.
Minor July 14, 2026 Performance Degraded - Dubai Datacenter (Cluster DXBA) 3h 25m Dubai (DXBA)
Started Jul 14, 2026, 08:33 AM UTC· resolved Jul 14, 2026, 11:58 AM UTC
- investigating Jul 14, 2026, 08:33 AM UTC
Customer Impact: Web Security cloud customers may have observed a increased response times for a brief period. Description: We are currently experiencing latency high performance in Dubai cluster DXBA datacenter. We are investigating the incident and will provide an update as we make progress.
- investigating Jul 14, 2026, 08:43 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Description: We are currently investigating the issue causing higher latency in Dubai cluster DXBA datacenter. We will provide an update as we make progress. Next update time: 09:30 UTC
- identified Jul 14, 2026, 10:07 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to degraded performance. We continue to actively work towards a resolution. Next update time: 11:00 UTC
- monitoring Jul 14, 2026, 10:35 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to the Dubai (DXBA) Datacenter We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 11:30 UTC
- resolved Jul 14, 2026, 11:58 AM UTC
This incident is now resolved.
Minor July 10, 2026 Cloud Web URL mis-categorization 5h 15m Web Security Cloud
Started Jul 10, 2026, 06:36 PM UTC· resolved Jul 10, 2026, 11:52 PM UTC
- identified Jul 10, 2026, 06:36 PM UTC
Customer Impact: Web Security Cloud customers may notice that few URL's being blocked. Description: We are currently experiencing a problem with few URL's being incorrectly categorized as Proxy Avoidance resulting the websites to be blocked. We have identified the problem and have implemented a work-around for impacted URL's until a permanent solution is being released. Customers are requested to engage Forcepoint Technical Support Team to report any URL's which are being in-correctly blocked.
- monitoring Jul 10, 2026, 07:28 PM UTC
Customer Impact: Web Security Cloud customers may notice that few URL's being blocked. Current Status & Next Steps: Certain URLs are being incorrectly categorized as Proxy Avoidance, causing them to be blocked. The issue has been identified and a workaround is in place while a permanent fix is being developed. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Jul 10, 2026, 11:52 PM UTC
This incident is now resolved.
Minor July 8, 2026 Data Security Posture Management - Service Impact 7h 7m Data Security Posture Management
Started Jul 08, 2026, 01:53 PM UTC· resolved Jul 08, 2026, 09:01 PM UTC
- investigating Jul 08, 2026, 01:53 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We are currently experiencing a problem which is impacted a subset of our on-premises DSPM customers. We have identified the problem and a remediation is currently underway. We will revert with additional information as we make progress with our investigation.
- identified Jul 08, 2026, 03:34 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We are currently experiencing a problem which is impacted a subset of our on-premises DSPM customers. We are currently performing a thorough validation of the fix before we apply it to the production environment.
- identified Jul 08, 2026, 04:52 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We have initiated the process of rolling out the fix in a phased approach, prioritizing affected tenants in the US region.
- identified Jul 08, 2026, 07:04 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Rollout of the fix continues and we are proceeding ahead with deploying the fix in other regions as well.
- identified Jul 08, 2026, 07:57 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Fix has been successfully deployed for US and APAC tenants. We are pending deployment for tenants in EMEA region which we expect to complete shortly.
- monitoring Jul 08, 2026, 08:38 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Fix has been successfully deployed across all production regions. We continue to monitor our services for stability.
- resolved Jul 08, 2026, 09:01 PM UTC
This incident has been resolved.
Major June 24, 2026 Data Security Platform & RBI Services Unavailable 6h 18m Unified Platform, Data Security Cloud, Remote Browser Isolation, Data Security Posture Management Portal
Started Jun 24, 2026, 01:08 PM UTC· resolved Jun 24, 2026, 07:27 PM UTC
- investigating Jun 24, 2026, 01:08 PM UTC
Customer Impact: Customer's may not be able to access the Data Security Platform web portal. Description: We are currently experiencing a problem impacting access to the DSC Portal. We continue to investigate the problem and will provide an update as soon we make progress.
- investigating Jun 24, 2026, 01:10 PM UTC
Customer Impact: Customer's may not be able to access the Data Security Platform web portal. RBI customer's may not be able to establish a new browsing session. Description: We are currently experiencing a problem impacting access to the DSC Portal. We continue to investigate the problem and will provide an update as soon we make progress.
- monitoring Jun 24, 2026, 02:05 PM UTC
Customer Impact: Customer's may not be able to access the Data Security Platform web portal. RBI customer's may not be able to establish a new browsing session. Description: A fix has been implemented and we are validating services for stability.
- resolved Jun 24, 2026, 07:27 PM UTC
This incident has been resolved.
Minor June 1, 2026 Cloud Web Security - Certificate error while accessing certain websites 2d 3h Web Security Cloud
Started Jun 01, 2026, 03:18 PM UTC· resolved Jun 03, 2026, 07:00 PM UTC
- investigating Jun 01, 2026, 03:18 PM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: We are currently investigating a problem which is triggering a certificate error for some of our customers while accessing certain web pages. We will provide further update as we make progress with our investigation. Next update time: 16:30 UTC
- identified Jun 01, 2026, 04:41 PM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: We have identified the problem related to a third-party certificate authority certificate chain which are being used by the affected websites. We continue to investigate this further and will provide an update as we make progress.
- identified Jun 02, 2026, 05:53 AM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: We have identified the problem where our Cloud Web proxy solution is unable to correctly validate a certificate chain presented by the impacted websites. We continue to investigate the root cause further and will revert as soon as we have a remediation plan identified.
- identified Jun 02, 2026, 12:48 PM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: We have identified the problem where our Cloud Web proxy solution is unable to correctly validate a certificate chain presented by the impacted websites. We have developed a fix and are currently working on performing a thorough validation before the fix is rolled out across our production fleet.
- identified Jun 02, 2026, 06:19 PM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: We have started the process of rolling out the fix across our fleet. The fix has been applied to London B (LONB) data center successfully and we are noticing positive results. We will provide an update once the fix is rolled out to all target environments.
- identified Jun 03, 2026, 07:16 AM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: The fix roll-out is in progress and has been successfully deployed across all our data centers in APAC (Tokyo, Singapore, Mumbai and Sydney). We are currently working on rolling out the fix across our EMEA data centers.
- monitoring Jun 03, 2026, 06:50 PM UTC
Customer Impact: Some of our Cloud Web Security customers may experience a certificate error while accessing a few web pages from our Cloud web solution. Description: Fix has been rolled out across all our data centers and we are monitoring the service for stability.
- resolved Jun 03, 2026, 07:00 PM UTC
This incident has been resolved.
Critical May 19, 2026 Data Security Posture Management Portal Unavailable 15m Data Security Posture Management Portal
Started May 19, 2026, 03:17 PM UTC· resolved May 19, 2026, 03:32 PM UTC
- investigating May 19, 2026, 03:17 PM UTC
Customer Impact: DSPM customers may experience an internal server error while attempting to access the DSPM portal. All other services continue to operate successfully. Description: We are currently experiencing a problem affecting access to the DSPM Portal. We continue to investigate the problem and will provide further update as we make progress with our investigation. Next update time: 16:00 UTC
- resolved May 19, 2026, 03:32 PM UTC
This incident has been resolved.
Critical April 28, 2026 RBI Services Un-available - Sydney Region 29m Sydney (ap-southeast-2)
Started Apr 28, 2026, 01:44 PM UTC· resolved Apr 28, 2026, 02:14 PM UTC
- investigating Apr 28, 2026, 01:44 PM UTC
Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: We are currently experiencing un-availability of RBI service in Sydney (ap-southeast-2) region. Our automated load balancing system has re-routed traffic to an alternate region while we investigate the problem. Next update time: 14:30 UTC
- monitoring Apr 28, 2026, 01:55 PM UTC
Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: A fix has been implemented and services have recovered. We have started the process of re-introducing traffic back to Sydney.
- resolved Apr 28, 2026, 02:14 PM UTC
This incident has been resolved.
Critical April 25, 2026 DLP for Cloud Email - Email Delivery issue in ap-south-1 (Mumbai) Region 29m Email Data Loss Prevention, Mumbai (ap-south-1)
Started Apr 25, 2026, 10:16 AM UTC· resolved Apr 25, 2026, 10:45 AM UTC
- investigating Apr 25, 2026, 10:16 AM UTC
Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Description: We are currently experiencing a problem with DLP for Cloud Email solution which is impacting outbound email delivery for customers in India region. We are investigating the problem and will provide further update once we make progress. Next update time: 11:00 UTC
- monitoring Apr 25, 2026, 10:32 AM UTC
Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Impacted emails should get queued on customer's MTA for re-processing. Description: We have started to notice recovery of services and we continue to monitor services for stability. Next update time: 11:00 UTC
- resolved Apr 25, 2026, 10:45 AM UTC
This incident has been resolved.
Critical April 24, 2026 Data Security Posture Management Portal is currently un-available 36m Data Security Posture Management Portal
Started Apr 24, 2026, 03:43 PM UTC· resolved Apr 24, 2026, 04:20 PM UTC
- investigating Apr 24, 2026, 03:43 PM UTC
Customer Impact: DSPM SaaS customers will not be able to access the management portal and may receive an error while accessing the page. No impact is observed on any underlying services. Description: We are currently experiencing un-availability of DSPM management portal used by DSPM SaaS customers. We continue to investigate and will provide further updates as soon as we make progress. Next update time: 16:30 UTC
- monitoring Apr 24, 2026, 03:51 PM UTC
Customer Impact: DSPM SaaS customers will not be able to access the management portal and may receive an error while accessing the page. No impact is observed on any underlying services. Description: We have identified a problem with the authentication flow and have implemented a fix. Portal is back up and we continue to monitor our services for stability.
- resolved Apr 24, 2026, 04:20 PM UTC
This incident has been resolved.
Critical April 15, 2026 Service Unavailable - FONE PROD EU Portal and associated services 54m Proxy & SmartEdge, EU Cloud, Cloud Access Security Broker
Started Apr 15, 2026, 10:28 AM UTC· resolved Apr 15, 2026, 11:23 AM UTC
- investigating Apr 15, 2026, 10:28 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU and will provide further update as make progress. Next update time: 11:30 UTC
- identified Apr 15, 2026, 10:50 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU region. We have identified the problem and are working on identifying a fix to restore services at the earliest. Next update time: 12:30 UTC
- monitoring Apr 15, 2026, 11:04 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: A fix has been implemented and services have started to recover. We continue to monitor the situation closely.
- resolved Apr 15, 2026, 11:23 AM UTC
This incident has been resolved.
Critical April 8, 2026 RBI Service Unavailable - us-east-1 Region 24m N. Virginia (us-east-1), Remote Browser Isolation
Started Apr 08, 2026, 02:36 PM UTC· resolved Apr 08, 2026, 03:00 PM UTC
- investigating Apr 08, 2026, 02:36 PM UTC
Customer Impact: RBI customers may experience a loss of connectivity while browsing the web via RBI in us-east-1 region. Description: We are currently experiencing un-availability of RBI service in us-east-1 region. We are investigating the problem and will provide further update as make progress. Next update time: 15:00 UTC
- identified Apr 08, 2026, 02:50 PM UTC
Customer Impact: Some RBI customers in us-east-1 region may experience a loss connectivity while browsing the web via RBI. Description: We have identified the problem and are working on implementing the required remediation. We will provide further updates as soon as we make progress with the remediation efforts.
- monitoring Apr 08, 2026, 02:55 PM UTC
Customer Impact: Some RBI customers in us-east-1 region may have experienced a loss connectivity while browsing the web via RBI. Description: The fix has been implemented and we have started to notice early signs of recovery. We continue to monitor the service for stability.
- resolved Apr 08, 2026, 03:00 PM UTC
This incident has been resolved.
Critical April 3, 2026 RBI Service Un-available - North Virginia Region 9h 47m N. Virginia (us-east-1), Oregon (us-west-2), Remote Browser Isolation
Started Apr 03, 2026, 11:51 AM UTC· resolved Apr 03, 2026, 09:38 PM UTC
- investigating Apr 03, 2026, 11:51 AM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from North Virginia (us-east-1) region until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC
- identified Apr 03, 2026, 01:48 PM UTC
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI. Description: We have identified a workaround and working on deploying a fix. We will provide further updates as we make progress. Next update time: 14:30 UTC
- identified Apr 03, 2026, 01:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 03, 2026, 02:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 03, 2026, 04:25 PM UTC
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the Ashburn (us-east-1). We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 17:00 UTC
- resolved Apr 03, 2026, 09:38 PM UTC
This incident has been resolved.
Critical March 26, 2026 Cloud Security Portal Unavailable 52m Cloud Web Security Portal
Started Mar 26, 2026, 11:27 AM UTC· resolved Mar 26, 2026, 12:20 PM UTC
- investigating Mar 26, 2026, 11:27 AM UTC
Customer Impact: The Cloud Security Portal and related services are currently unavailable. Description: We are currently experiencing a degraded service affecting access to the Cloud Security Portal. Our team is actively investigating the issue and will provide update as soon as possible. Next update time: 11:30 UTC
- monitoring Mar 26, 2026, 11:42 AM UTC
Customer Impact: The Cloud Security Portal and related services are currently unavailable. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of the Cloud Security Portal. It is now accessible, and all services are operating normally. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Mar 26, 2026, 12:20 PM UTC
This incident has been resolved.
Critical March 11, 2026 PAC File Download Failure - Mumbai, Tokyo, Frankfurt and Paris 2h 46m Web Security Cloud, Frankfurt (B), Mumbai (C), Paris (D) and 1 more
Started Mar 11, 2026, 10:54 AM UTC· resolved Mar 11, 2026, 01:41 PM UTC
- investigating Mar 11, 2026, 10:54 AM UTC
Customer Impact: Web Security cloud customers in Mumbai, Tokyo, Frankfurt Data Centers connecting via endpoint agent may have observed a loss of connectivity to the internet due to issues with downloading PAC file. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We are currently investigating the problem and also working on re-routing traffic from affected clusters to alternate data centers. Next update time: 11:30 UTC
- investigating Mar 11, 2026, 11:24 AM UTC
Customer Impact: Web Security cloud customers in Mumbai, Tokyo, Frankfurt Data Centers connecting via endpoint agent may have observed a loss of connectivity to the internet due to issues with downloading PAC file. Impact has been mitigated by failing over Web Security traffic from affected clusters to an alternate data centre. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We have failed over traffic from affected data centers to an alternate data centre while we continue to investigate the problem. We will provide further update as soon as we learn more about the situation.
- investigating Mar 11, 2026, 12:08 PM UTC
Customer Impact: The problem appears to have resolved in Tokyo. Further investigation has identified that the problem is being experienced in our data centre in Paris as well. As Paris remains is the failover location for Frankfurt, customers in Paris and Frankfurt may continue to experience issues with internet browsing. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We have failed over traffic from Mumbai data center to an alternate data centre while we continue to investigate the problem. Customers connecting to Mumbai may experience slightly increased latency while their traffic is routed via an alternate data centre. We will provide further update as soon as we learn more about the situation.
- investigating Mar 11, 2026, 12:21 PM UTC
We are continuing to investigate this issue.
- investigating Mar 11, 2026, 12:25 PM UTC
Customer Impact: The problem appears to have resolved in Tokyo. Mumbai data centre traffic has been re-routed to an alternate failover location which is not impacted by this incident. Further investigation has identified that the problem is being experienced in our data centre in Paris as well. As Paris remains is the failover location for Frankfurt, customers in Paris and Frankfurt may continue to experience issues with internet browsing. Description: We continue to investigate the problem and we treat this a very high priority incident. We will provide an update as soon as we make progress with our investigation efforts.
- identified Mar 11, 2026, 12:42 PM UTC
Customer Impact: The problem appears to have resolved in Tokyo. Mumbai data centre traffic has been re-routed to an alternate failover location which is not impacted by this incident. Further investigation has identified that the problem is being experienced in our data centre in Paris as well. As Paris remains is the failover location for Frankfurt, customers in Paris and Frankfurt may continue to experience issues with internet browsing. Description: We have identified the problem contributing to PAC file download failure and have implemented a fix which has started to show early signs of recovery. We see improvements in Frankfurt data center and better consistency in PAC file download success rates. We have started the process of re-introducing traffic back to Frankfurt data centre which should help restore services for affected customers in that region. We continue to work on recovering services in Mumbai and Paris, and take additional steps needed to accelerate recovery.
- monitoring Mar 11, 2026, 01:14 PM UTC
Customer Impact: Impact has been remediated in Tokyo, Frankfurt and Mumbai data centre. Recovery efforts are underway in Paris which is expected to complete in the next few minutes. Description: We have identified the problem contributing to PAC file download failure and have implemented a fix which has started to show early signs of recovery. We see improvements in Frankfurt and Mumbai data center and better consistency in PAC file download success rates. We have started the process of re-introducing traffic back to Mumbai data centre which currently remains failed over to an alternate location.
- monitoring Mar 11, 2026, 01:21 PM UTC
Customer Impact: Impact has been remediated in Tokyo, Frankfurt and Mumbai data centre. Recovery efforts are underway in Paris which is expected to complete in the next few minutes. Description: We have identified the problem contributing to PAC file download failure and have implemented a fix which has helped recover services in Mumbai, Frankfurt and Tokyo data centers. We have started the process of re-introducing traffic back to Mumbai data centre which currently remains failed over to an alternate location. Recovery efforts continues to be underway for Paris and expected to be fully completed in the next 30 minutes.
- monitoring Mar 11, 2026, 01:34 PM UTC
Customer Impact: Impact has been remediated across all affected data centers. Description: We have identified the problem contributing to PAC file download failure and have implemented a fix which has helped recover services across all affected data centers. Traffic has been re-introduced in Mumbai data centre. Our monitoring suggests stability of services and we continue to closely monitor the situation.
- resolved Mar 11, 2026, 01:41 PM UTC
This incident has been resolved.
Critical March 9, 2026 Service Unavailable - Forcepoint Data Security Cloud Platform & RBI Services 5h 5m Unified Platform, Remote Browser Isolation, Insights
Started Mar 09, 2026, 03:27 PM UTC· resolved Mar 09, 2026, 08:33 PM UTC
- investigating Mar 09, 2026, 03:27 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Description: We are currently experiencing a problem impacting accessibility of our Data Security Cloud Platform. Teams are investigating and will provide updates as soon we make progress. Next update time: 16:00 UTC
- investigating Mar 09, 2026, 04:10 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: We continue to investigate the problem and will provide further update as we make progress. Next update time: 17:00 UTC
- investigating Mar 09, 2026, 04:37 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: We continue to see stability for the last 53 minutes, and customers should be able to access DSC Portal, Insights and browse via RBI. However we continue to investigate the problem and closely monitor our services. We will provide further updates as we learn more about the situation. Next update time: 17:30 UTC
- investigating Mar 09, 2026, 05:28 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: After a period of stability, services have started to experience failure in the last 5 minutes. We continue to treat this incident as a priority and teams are engaged in the troubleshooting process. Next update time: 18:30 UTC
- investigating Mar 09, 2026, 06:49 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Logging in to the portal may succeed after several retries, and customers may experience higher latency during the login process. Our investigation has also identified that this incident may have affected some RBI customers, who may have required new authentication tokens from IDM. Description: Services have remained stable for the last 50 minutes. We continue to investigate the root cause and monitor services closely. We continue to treat this incident as a priority, and teams are engaged in the troubleshooting process.
- investigating Mar 09, 2026, 06:55 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Logging in to the portal may succeed after several retries, and customers may experience higher latency during the login process. Our investigation has also identified that this incident may have affected some RBI customers, who may have required new authentication tokens from IDM. Description: Services have remained stable for the last 50 minutes. We continue to investigate the root cause and monitor services closely. We continue to treat this incident as a priority, and teams are engaged in the troubleshooting process.
- monitoring Mar 09, 2026, 08:12 PM UTC
Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Logging in to the portal may succeed after several retries, and customers may experience higher latency during the login process. Our investigation has also identified that this incident may have affected some RBI customers, who may have required new authentication tokens from IDM. Current Status & Next Steps: Services have remained stable for the last 2 hours. We continue to investigate the root cause and monitor services closely.
- resolved Mar 09, 2026, 08:33 PM UTC
This incident is now resolved.
Minor February 27, 2026 AMDP Service Unavailable - Paris Data Center (Cluster D) 1h 51m Advanced Malware Detection and Protection
Started Feb 27, 2026, 11:48 PM UTC· resolved Feb 28, 2026, 01:40 AM UTC
- investigating Feb 27, 2026, 11:48 PM UTC
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:00 AM UTC
- investigating Feb 28, 2026, 12:33 AM UTC
Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. Next update time: 01:30 AM UTC
- identified Feb 28, 2026, 12:40 AM UTC
Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:30 AM UTC
- monitoring Feb 28, 2026, 01:05 AM UTC
Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We have receive confirmation from the Vendor on stability of their infrastructure and have re-balanced AMDP services across Paris and San Jose. We are currently monitoring our environment for stability, and will provide a final update once we have observe continued stability. Next update time: 01:40 AM UTC
- resolved Feb 28, 2026, 01:40 AM UTC
Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status : We have identified the problem to be related to one of our malware sandboxing providers. We have receive confirmation from the Vendor on stability of their infrastructure and have re-balanced AMDP services across Paris and San Jose. This incident has been resolved.