Forcepoint ONE incident

DLP for Cloud Email - Email Delivery issue in ap-south-1 (Mumbai) Region

Critical Resolved View vendor source →

Forcepoint ONE experienced a critical incident on April 25, 2026 affecting Email Data Loss Prevention and Mumbai (ap-south-1), lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 10:16 AM UTC
Resolved
Apr 25, 2026, 10:45 AM UTC
Duration
29m
Detected by Pingoru
Apr 25, 2026, 10:16 AM UTC

Affected components

Email Data Loss PreventionMumbai (ap-south-1)

Update timeline

  1. investigating Apr 25, 2026, 10:16 AM UTC

    Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Description: We are currently experiencing a problem with DLP for Cloud Email solution which is impacting outbound email delivery for customers in India region. We are investigating the problem and will provide further update once we make progress. Next update time: 11:00 UTC

  2. monitoring Apr 25, 2026, 10:32 AM UTC

    Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Impacted emails should get queued on customer's MTA for re-processing. Description: We have started to notice recovery of services and we continue to monitor services for stability. Next update time: 11:00 UTC

  3. resolved Apr 25, 2026, 10:45 AM UTC

    This incident has been resolved.