Forcepoint ONE incident
AMDP Service Unavailable - Paris Data Center (Cluster D)
Resolved after 1 hour 22 minutes, affecting Advanced Malware Detection and Protection, on October 24, 2026.
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem is related to one of the AMDP servers. The issue has been fixed, and services have been failed back to the Paris data center. We are currently monitoring the environment for stability and will provide a final update once we have observed continued stability. Next update time: 14:30 UTC
Affected components
Update timeline
- investigating Oct 24, 2026, 01:15 PM UTC
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 14:30 UTC
- monitoring Oct 24, 2026, 02:09 PM UTC
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem is related to one of the AMDP servers. The issue has been fixed, and services have been failed back to the Paris data center. We are currently monitoring the environment for stability and will provide a final update once we have observed continued stability. Next update time: 14:30 UTC
- resolved Oct 24, 2026, 02:37 PM UTC
This incident has been resolved.
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