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Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vPOPs in the Dallas cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.

This incident has been resolved.

Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 14:30 UTC

Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem is related to one of the AMDP servers. The issue has been fixed, and services have been failed back to the Paris data center. We are currently monitoring the environment for stability and will provide a final update once we have observed continued stability. Next update time: 14:30 UTC

This incident has been resolved.

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:00 UTC

Customer Impact: Some RBI customers may have experienced a brief loss of connectivity while browsing from the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Description: We are currently experiencing unavailability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Customer traffic has been rerouted to an alternate region to mitigate impact, however, we have identified that the issues is with backend services, and failover is not working as expected. Teams are actively troubleshooting the incident, and we will provide a further update as we make progress. Next update time: 14:00 UTC.

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and Browsing is started on both ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 14:00 UTC

This incident has been resolved.

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 12:30 UTC

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 13:30 UTC

This incident has been resolved.

Customer Impact: Forcepoint customers may experience delays or intermittent availability when accessing Customer Hub that relies on third party services. Description: Forcepoint is currently experiencing intermittent availability issues with Customer Hub due to a service degradation reported by our third-party provider. Current Action: Forcepoint is actively monitoring the situation alongside the provider's status updates. No action is required on your part at this time. If you are experiencing critical service impact, please contact Forcepoint Technical Support using the numbers below. APAC Support Hours: 5:30 a.m. to 6:00 p.m. IST Australia: +61 2 9414 0004 / +61 2 9414 0033 Hong Kong: 800 906 158 India: 000-800-1003-920 New Zealand: 0800 443 264 Bangladesh: +880 (0) 9610-998475 China, Southeast Asia: +86 (10) 5884 4200 Singapore: 800 101 2145 Japan: 0800-100-4398 EMEA Support Hours: 8:00 a.m. to 6:00 p.m. Western European Time UK and rest of EMEA, Middle East & Africa: +44 118 938 8515 France: +0 800 91 48 24 Germany: +49 (89) 244105830 United Arab Emirates: 800 035703550 Turkey: 00-800-8529-8752 Americas Support Hours: 8:00 a.m. to 8:00 p.m. U.S. Eastern Time North America: +1 512.664.1360 Latin America & Caribbean: +1 512.664.1360 Next update: We will provide an update as further information becomes available.

The third-party provider has observed that instance stability and performance are now at expected levels and has declared the incident resolved. This incident is now resolved.