Forcepoint ONE Outage History

Started Jan 13, 2026, 02:58 PM UTC· resolved Jan 14, 2026, 12:27 AM UTC

1. identified Jan 13, 2026, 02:58 PM UTC

   Customer Impact: Some of our customers with an active AMDP Cloud subscription may experience intermittent delays or time-outs with file submissions for malware sandboxing. Description: We are currently experiencing a problem with our AMDP Cloud solution which is causing intermittent delays and time-outs for samples submitted for malware sandboxing. We have identified the problem, and are working with our Sandboxing vendor to remediate the problem at the earliest. Next update time: 17:00 UTC

2. monitoring Jan 13, 2026, 05:25 PM UTC

   Customer Impact: Some of our customers with an active AMDP Cloud subscription may experience intermittent delays or time-outs with file submissions for malware sandboxing. Description: Forcepoint has implemented a change to help mitigate the increase in scanning delays while we wait for further updates from our vendor. We are monitoring the performance of the AMDP service for stability, and will provide feedback once we have confirmation on full service restoration.

3. resolved Jan 14, 2026, 12:27 AM UTC

   This incident has been resolved.

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Started Jan 13, 2026, 12:52 PM UTC· resolved Jan 13, 2026, 01:56 PM UTC

1. investigating Jan 13, 2026, 12:52 PM UTC

   Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the Sydney region. Our automated load balancing has re-routed customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC

2. monitoring Jan 13, 2026, 01:27 PM UTC

   Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Sydney (ap-southeast-2). We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 14:30 UTC

3. resolved Jan 13, 2026, 01:56 PM UTC

   This incident has been resolved.

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Started Jan 04, 2026, 01:43 AM UTC· resolved Jan 04, 2026, 03:51 AM UTC

1. investigating Jan 04, 2026, 01:43 AM UTC

   Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Description: We are currently experiencing degraded performance in Slough datacenter. We are investigating the incident and will provide an update as we make progress. Next update time: 03:00 UTC

2. monitoring Jan 04, 2026, 03:17 AM UTC

   Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Slough (Cluster J) We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 04:00 UTC

3. resolved Jan 04, 2026, 03:51 AM UTC

   This incident has been resolved.

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Started Dec 31, 2025, 05:40 AM UTC· resolved Dec 31, 2025, 08:01 AM UTC

1. investigating Dec 31, 2025, 05:40 AM UTC

   Customer Impact: F|ONE customers may not be able to access managed applications in ap-south-1 region via F|ONE Reverse Proxy and SmartEdge services. Description: We are currently experiencing a problem in ap-south-1 region which is impacting managed application access via F|ONE Reverse Proxy and SmartEdge agent services. We are currently investigating the problem and will provide further update as we make progress. Next update time: 07:00 AM UTC

2. monitoring Dec 31, 2025, 06:46 AM UTC

   Customer Impact: F|ONE customers may not be able to access managed applications in ap-south-1 region via F|ONE Reverse Proxy and SmartEdge services. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services We have started to observe recovery and we continue to monitor the situation closely. Next update time: 07:30 UTC

3. resolved Dec 31, 2025, 08:01 AM UTC

   This incident has been resolved.

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Started Dec 11, 2025, 10:59 PM UTC· resolved Dec 12, 2025, 12:19 AM UTC

1. investigating Dec 11, 2025, 10:59 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in Johannesburg datacenter. We are investigating the incident and will provide an update as we make progress.

2. investigating Dec 11, 2025, 11:38 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-S. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

3. monitoring Dec 11, 2025, 11:42 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-S. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

4. resolved Dec 12, 2025, 12:19 AM UTC

   Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.

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Started Dec 11, 2025, 09:34 AM UTC· resolved Dec 11, 2025, 12:35 PM UTC

1. investigating Dec 11, 2025, 09:34 AM UTC

   Customer Impact: Some customers have experienced a brief impact when the Web Security traffic for the São Paulo datacenter was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in São Paulo. We are investigating the incident and will provide an update as we make progress.

2. monitoring Dec 11, 2025, 10:48 AM UTC

   Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the São Paulo datacenter was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-P. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

3. resolved Dec 11, 2025, 12:35 PM UTC

   Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.

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Started Dec 05, 2025, 06:17 PM UTC· resolved Dec 05, 2025, 07:17 PM UTC

1. investigating Dec 05, 2025, 06:17 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Description: Forcepoint has received internal alerts indicating an issue with our PNHA vPoP within Singapore (Cluster R). We are investigating the issue and services already failed over to an alternate datacenter.

2. monitoring Dec 05, 2025, 06:53 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of PNHA vPoP services within Singapore (Cluster R) and traffic has been automatically re-introduced. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

3. resolved Dec 05, 2025, 07:17 PM UTC

   Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Customers connecting to PNHA vPoP configured in Singapore data center may observe a loss of localization while accessing the Web. Current Status: We have restored access to PNHA vPoP services within Singapore (Cluster R) and traffic has been automatically re-introduced.

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Started Nov 26, 2025, 03:38 PM UTC· resolved Nov 26, 2025, 04:18 PM UTC

1. investigating Nov 26, 2025, 03:38 PM UTC

   Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Description: We are currently experiencing a degraded performance due to intermittent delay in policy sync . The teams are investigating the issue. Next Update : 16:00 UTC.

2. monitoring Nov 26, 2025, 03:57 PM UTC

   Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Current Status: We have implemented the necessary remediation to restore the health of impacted services. We are currently monitoring our environment for stability. Next Update : 16:30 UTC.

3. resolved Nov 26, 2025, 04:18 PM UTC

   Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Current Status: We have implemented the necessary remediation to restore the health of impacted services. The issue has been fully resolved, and all impacted services are operating normally.

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Started Nov 07, 2025, 11:52 PM UTC· resolved Nov 23, 2025, 05:09 PM UTC

1. investigating Nov 07, 2025, 11:52 PM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the problem. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 06:00 UTC.

2. investigating Nov 08, 2025, 08:24 AM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 14:00 UTC.

3. investigating Nov 08, 2025, 11:52 AM UTC

   We are continuing to investigate this issue.

4. investigating Nov 08, 2025, 02:00 PM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 20:00 UTC.

5. investigating Nov 08, 2025, 08:00 PM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 02:00 UTC.

6. investigating Nov 09, 2025, 02:03 AM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 10:00 UTC.

7. investigating Nov 09, 2025, 10:04 AM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 16:00 UTC.

8. investigating Nov 09, 2025, 04:26 PM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 01:00 UTC.

9. investigating Nov 10, 2025, 03:51 AM UTC

   Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 10:00 UTC.

10. investigating Nov 10, 2025, 10:04 AM UTC

    Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 20:00 UTC.

11. investigating Nov 10, 2025, 08:17 PM UTC

    Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 02:00 UTC.

12. investigating Nov 11, 2025, 03:32 AM UTC

    Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct. We will provide the next update by 12:00 UTC.

13. investigating Nov 11, 2025, 01:37 PM UTC

    Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode. We will provide the next update by 23:00 UTC.

14. investigating Nov 11, 2025, 11:18 PM UTC

    Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode. We will provide the next update by 05:00 UTC.

15. investigating Nov 12, 2025, 07:07 AM UTC

    Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode. We will provide the next update by 16:00 UTC.

16. investigating Nov 12, 2025, 05:38 PM UTC

    Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode. We will provide the next update by 00:00 UTC.

17. investigating Nov 13, 2025, 12:28 AM UTC

    Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy. Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent. Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode. We will provide the next update by 06:00 UTC.

18. investigating Nov 13, 2025, 07:37 AM UTC

    Customer Impact: Few of our customers may experience challenges while accessing Microsoft Team's chat feature via the Teams web application while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using desktop application. The impact of this incident remains restricted to customers using Teams via a web application. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent. Description: Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. Forcepoint has also identified possible work-around for the on-going issue and are working with affected customers to deploy the same. The work-around ensures that chat functionality is restored without having to bypass our proxy. We will provide the next update by 17:00 UTC.

19. investigating Nov 13, 2025, 05:38 PM UTC

    Customer Impact: Few of our customers may experience challenges while accessing Microsoft Team's chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent. Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified viable work-around for the situation, and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution. Access to all other applications remain fully operations via Forcepoint's CASB solution.

20. investigating Nov 14, 2025, 06:22 PM UTC

    Customer Impact: A Few of our customers may experience challenges while accessing Microsoft Teams' chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using the desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent. Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution. Access to all other applications remains fully operational via Forcepoint's CASB solution.

21. investigating Nov 17, 2025, 04:25 AM UTC

    Customer Impact: A Few of our customers may experience challenges while accessing Microsoft Teams' chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using the desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent. Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution. Access to all other applications remains fully operational via Forcepoint's CASB solution.

22. investigating Nov 18, 2025, 06:29 AM UTC

    Customer Impact: A Few of our customers may experience challenges while accessing Microsoft Teams' chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using the desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent. Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution. Access to all other applications remains fully operational via Forcepoint's CASB solution.

23. investigating Nov 18, 2025, 08:30 PM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible when customers use the desktop application. The impact of this incident is limited to customers using Teams through a browser. No other application is impacted, and the issue does not affect customers who are using the Forcepoint Endpoint Agent. Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution. Access to all other applications remains fully operational via Forcepoint's CASB solution.

24. identified Nov 19, 2025, 08:15 PM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams remain fully accessible when using the desktop application. The impact is limited to customers using Teams through a browser. No other application is impacted, and customers using the Forcepoint Endpoint Agent are unaffected. Current Status & Next Steps: Forcepoint identified the Reverse Proxy code paths impacted by Microsoft Teams changes, causing the Teams Chat feature to fail, and is currently developing a fix. Access to all other applications remains fully operational via Forcepoint's CASB solution.

25. identified Nov 20, 2025, 09:01 AM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams remain fully accessible when using the desktop application. The impact is limited to customers using Teams through a browser. No other application is impacted, and customers using the Forcepoint Endpoint Agent are unaffected. Current Status & Next Steps: Forcepoint identified the Reverse Proxy code paths impacted by Microsoft Teams changes, causing the Teams Chat feature to fail, We are testing the identified fix in the QA environment and will be deploying to production once the testing process concludes.

26. identified Nov 21, 2025, 07:58 AM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams remain fully accessible when using the desktop application. The impact is limited to customers using Teams through a browser. No other application is impacted, and customers using the Forcepoint Endpoint Agent are unaffected. Current Status & Next Steps: Forcepoint identified the Reverse Proxy code paths impacted by Microsoft Teams changes, causing the Teams Chat feature to fail, We are testing the identified fix in the QA environment and will be deploying to production once the testing process concludes.

27. identified Nov 22, 2025, 03:44 PM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams remain fully accessible when using the desktop application. The impact is limited to customers using Teams through a browser. No other application is impacted, and customers using the Forcepoint Endpoint Agent are unaffected. Current Status & Next Steps: Forcepoint identified the Reverse Proxy code paths impacted by Microsoft Teams changes, causing the Teams Chat feature to fail, We are testing the identified fix in the QA environment and will be deploying to production once the testing process concludes.

28. resolved Nov 23, 2025, 05:09 PM UTC

    Customer Impact: A few of our customers may experience challenges when accessing Microsoft Teams' chat feature via a browser while using Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams remain fully accessible when using the desktop application. The impact is limited to customers using Teams through a browser. No other application is impacted, and customers using the Forcepoint Endpoint Agent are unaffected. Current Status: The issue has been resolved, and normal functionality has been restored. A simple browser refresh is required for the fix to take effect.

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Started Oct 20, 2025, 04:54 PM UTC· resolved Oct 20, 2025, 11:41 PM UTC

1. investigating Oct 20, 2025, 04:54 PM UTC

   Customer Impact: Customers using RBI services in us-east-1 regions may experience intermittent issues while browsing via RBI. Description: Forcepoint is observing intermittent failures in RBI services due to ongoing widespread AWS issues in us-east-1. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status We are investigating the issue and will provide more updates as we make progress.

2. investigating Oct 20, 2025, 05:04 PM UTC

   Amazon Web Services (AWS) is experiencing a recurrence of a major outage experienced earlier today, impacting availability of key AWS services in the us-east-1 region. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status The on-going outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. 1. Remote Browsing Service is currently degraded. RBI customers may experience intermittent errors while trying to browse web content via RBI. 2. Access to Platform, and Insights Portal is currently available intermittently. Forcepoint is monitoring the situation closely and we will update our customers if we identify any additional services being impacted.

3. investigating Oct 20, 2025, 07:12 PM UTC

   Amazon Web Services (AWS) is experiencing a recurrence of a major outage experienced earlier today, impacting availability of key AWS services in the us-east-1 region. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status The on-going outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. While all other services have now recovered, our Remote Browsing service in us-east-1 region continues to remain in a degraded state. Forcepoint is monitoring the situation closely and we will update our customers if we identify any additional services being impacted.

4. monitoring Oct 20, 2025, 10:29 PM UTC

   Amazon Web Services (AWS) is experiencing a recurrence of a major outage experienced earlier today, impacting availability of key AWS services in the us-east-1 region. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status The on-going outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. We can confirm that all affected Forcepoint services have recovered. Forcepoint is monitoring the situation closely and we will update our customers if we identify any additional services being impacted.

5. resolved Oct 20, 2025, 11:41 PM UTC

   Amazon Web Services (AWS) has confirmed that the issue affecting services in the us-east-1 region has been resolved. For more details on the AWS outage, please access AWS Status page using the link below. https://health.aws.amazon.com/health/status The outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. We can confirm that all impacted Forcepoint services have now fully recovered

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Started Oct 20, 2025, 09:30 AM UTC· resolved Oct 21, 2025, 05:05 AM UTC

1. identified Oct 20, 2025, 09:30 AM UTC

   Amazon Web Services (AWS) is experiencing a major outage impacting availability of key AWS services in the US East region. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status The on-going outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. 1. Remote Browsing Service is currently un-available. RBI customers may experience an error while trying to browse web content via RBI. 2. Access to Platform, and Insights Portal is currently impacted. 3. Access to managed applications via FONE CASB is impacted for customers in us-east region. 4. Customers with an active DPS license may experience errors with scan requests. Forcepoint is monitoring the situation closely and we will update our customers if we identify any additional services being impacted.

2. identified Oct 20, 2025, 11:01 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 11:02 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 20, 2025, 11:07 AM UTC

   We are continuing to work on a fix for this issue.

5. identified Oct 20, 2025, 11:18 AM UTC

   Amazon Web Services (AWS) is experiencing a major outage impacting availability of key AWS services in the US East region. For more details on the on-going AWS outage, please access AWS Staus page using the link below. https://health.aws.amazon.com/health/status The on-going outage has unfortunately impacted some Forcepoint products which are dependent on AWS infrastructure and services. below is an update on the recovery of services: 1. RBI browsing services have fully recovered. Our synthetic monitoring indicate complete service restoration. 2. Access to Platform, and Insights Portal is also recovered. 3. FONE CASB service has recovered and access to managed application is restored. What is currently impacted? 1. DPS continues to experiencing errors with scanning. 2. Mail-flow for DLP for Cloud Email is also impacted which might impact email delivery for some customers. Forcepoint is monitoring the situation closely and we will update our customers on the recovery of services.

6. monitoring Oct 20, 2025, 11:49 AM UTC

   Forcepoint services have been fully recovered now and we are monitoring the situation closely. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

7. monitoring Oct 20, 2025, 05:04 PM UTC

   We are continuing to monitor for any further issues.

8. monitoring Oct 20, 2025, 11:21 PM UTC

   Forcepoint services have been fully recovered and We are currently monitoring our environment for stability,

9. resolved Oct 21, 2025, 05:05 AM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 11:38 AM UTC· resolved Sep 25, 2025, 02:15 PM UTC

1. investigating Sep 25, 2025, 11:38 AM UTC

   Customer Impact: SSE SWG, CASB and RBI customers may not be able to view data in Transaction Viewer and Dashboard in Insights. Description: We are currently experiencing an underlying infrastructure problem which is impacting visibility of data in Transaction viewer and Dashboard on Insights. We are investigating the problem and will provide further update as we make progress. Next update time: 12:30 UTC

2. monitoring Sep 25, 2025, 01:08 PM UTC

   Customer Impact: SSE SWG, CASB and RBI customers were not able to view data in Transaction Viewer and Dashboard in Insights. Description: We have implemented a remediation and can confirm availability of log data in Insights. We continue to monitor service for stability.

3. resolved Sep 25, 2025, 02:15 PM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 08:30 AM UTC· resolved Sep 25, 2025, 09:51 AM UTC

1. investigating Sep 25, 2025, 08:30 AM UTC

   Customer Impact: FONE Customers may not be able to access FONE SSE Portal and managed applications via reverse proxy. Description: We are currently experiencing a problem which is impacting access to the FONE SSE Portal and customer's ability to access managed applications via reverse proxy. Our team is currently investigating the problem and we will provide further feedback as we make progress. Next update time: 09:30 UTC

2. investigating Sep 25, 2025, 09:16 AM UTC

   Customer Impact: FONE Customers may not be able to access FONE SSE Portal and managed applications via reverse proxy. Description: We continue to investigate the problem, and we will provide further updates as we make progress. Next update time: 10:00 UTC

3. monitoring Sep 25, 2025, 09:42 AM UTC

   Customer Impact: FONE Customers may not have been able to access FONE SSE Portal and managed applications via reverse proxy. Description: A fix has been deployed, and services have fully recovered 17 minutes ago. We continue to monitor services for stability.

4. resolved Sep 25, 2025, 09:51 AM UTC

   This incident has been resolved.

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Started Aug 28, 2025, 10:42 AM UTC· resolved Aug 28, 2025, 03:55 PM UTC

1. investigating Aug 28, 2025, 10:42 AM UTC

   Description: We are currently experiencing a problem with one of our malware sandboxing provider which is causing .pdf files to be considered as malicious, generating a high-volume of false positive alerts for our customers. Our vendor has acknowledged the problem and is working on a resolution at the earliest. Customer Impact: The incident impacts Cloud & On-prem Web, On-prem Email and NGFW customers who have an active AMDP Cloud subscription. Customers may notice a high-volume of false positive alerts being generated due to sandboxing categorising .pdf files as malicious and may not be able to download the .pdf files falsely identified as malicious.

2. monitoring Aug 28, 2025, 02:01 PM UTC

   Customer Impact: The incident impacts Cloud & On-prem Web, On-prem Email and NGFW customers who have an active AMDP Cloud subscription. Customers may notice a high-volume of false positive alerts being generated due to sandboxing categorising .pdf files as malicious and may not be able to download the .pdf files falsely identified as malicious. Current Status & Next Steps: We are currently observing improvements following a fix applied by our third-party malware sandboxing provider. At this time, we are actively monitoring the effects of the fix to ensure stability and accuracy in file analysis. Once the service is confirmed to be fully stable, we will provide a final update.

3. resolved Aug 28, 2025, 03:55 PM UTC

   This incident has been resolved.

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Started Aug 20, 2025, 02:10 AM UTC· resolved Aug 20, 2025, 07:27 AM UTC

1. investigating Aug 20, 2025, 02:10 AM UTC

   Customer Impact: Some of our on-prem Email security customers may experience email delivery delays due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud. Email Security Cloud customers are not impacted due to this incident. Description: We are currently experiencing a problem which is impacting delivery of emails for on-prem email security customers. We are investigating the problem and will provide further feedback as we make progress. Next update time: 04:00 UTC

2. investigating Aug 20, 2025, 04:16 AM UTC

   Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 06:00 UTC

3. identified Aug 20, 2025, 04:18 AM UTC

   Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 06:00 UTC

4. monitoring Aug 20, 2025, 05:51 AM UTC

   Customer Impact: Some of our on-prem Email security customers may have experienced email delivery delays due to Advanced Malware Detection analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Current Status & Next Steps: Forcepoint has worked with the vendor and the vendor has implemented a fix to restore normalcy of services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

5. resolved Aug 20, 2025, 07:27 AM UTC

   This incident has been resolved.

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Started Aug 12, 2025, 06:45 AM UTC· resolved Aug 12, 2025, 11:53 AM UTC

1. investigating Aug 12, 2025, 06:45 AM UTC

   Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We are currently experiencing problem with our RBI data-plane in Bahrain region. Traffic has automatically been re-routed to another region while we work on remediating the problem. Next update time: 08:00 AM UTC

2. investigating Aug 12, 2025, 07:51 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 12, 2025, 08:37 AM UTC

   Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress. Next update time: 09:30 AM UTC

4. investigating Aug 12, 2025, 09:35 AM UTC

   Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress. Next update time: 10:30 AM UTC

5. identified Aug 12, 2025, 10:45 AM UTC

   Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We have identified a workaround with our cloud provider and working towards solution. We will provide further updates as we make progress. Next update time: 11:45 AM UTC

6. monitoring Aug 12, 2025, 11:35 AM UTC

   Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We have applied the fix and routed the traffic back to the Bahrain (me-south-1) region.

7. resolved Aug 12, 2025, 11:53 AM UTC

   This incident has been resolved.

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Started Aug 01, 2025, 09:34 AM UTC· resolved Aug 01, 2025, 04:48 PM UTC

1. investigating Aug 01, 2025, 09:34 AM UTC

   Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft related web pages due to a categorization issue. This incident is unrelated to the ongoing root CA certificate update. Description: We have identified a categorization problem impacting access to Microsoft web pages. We are investigating further and will provide updates once we have more information available. Next update time: 10:26 AM

2. monitoring Aug 01, 2025, 10:38 AM UTC

   Customer Impact: Some cloud web security customers might have experienced a blocking issue for Microsoft related web pages due to a categorization issue. ( Pls note that this incident is not related to the root CA certificate update). Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. We continue to monitor the services for stability. Next update time: 11:00 AM

3. monitoring Aug 01, 2025, 11:57 AM UTC

   Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. While majority of the URL's are being correctly categorised, we continue to proactively extract a list of URL's and apply the identified fix against the same.

4. identified Aug 01, 2025, 11:58 AM UTC

   Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. While majority of the URL's are being correctly categorised, we continue to proactively extract a list of URL's and apply the identified fix against the same.

5. monitoring Aug 01, 2025, 02:44 PM UTC

   Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. We continue to monitor the services for stability.

6. resolved Aug 01, 2025, 04:48 PM UTC

   This incident is now resolved.

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Started Jul 10, 2025, 08:01 AM UTC· resolved Jul 10, 2025, 12:26 PM UTC

1. investigating Jul 10, 2025, 08:01 AM UTC

   Customer Impact: RBI services are currently un-available in Ashburn (us-east-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We are currently experiencing problem with our RBI data-plane in Ashburn region. Traffic has automatically been re-routed to another region while we work on remediating the problem. Next update time: 09:00 AM UTC

2. monitoring Jul 10, 2025, 12:05 PM UTC

   Customer Impact: RBI services are currently un-available in Ashburn (us-east-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We have identified the problem and a fix has been deployed. We continue to monitor the service for stability.

3. resolved Jul 10, 2025, 12:26 PM UTC

   This incident has been resolved.

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Started Jul 02, 2025, 04:48 AM UTC· resolved Jul 02, 2025, 07:50 AM UTC

1. investigating Jul 02, 2025, 04:48 AM UTC

   Customer Impact: Some customers may experience TLS errors when attempting to send email. Description: We are actively investigating an issue affecting our email service. The problem is linked to recent updates in our vendor’s certificate infrastructure. Specifically, a new intermediate certificate has been introduced, which chains to their newly deployed Root Certificate R46. These changes may necessitate root certificate updates on affected systems to ensure proper TLS handshake and certificate validation. Current Status: We are currently investigating an issue affecting our email service. We will provide further update as we make progress. Next Update: 5:57 UTC

2. identified Jul 02, 2025, 05:35 AM UTC

   Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: We have identified the problem and teams are working on a configuration change to be released to help recover our services. We will provide further update once we have started to deploy the change to production. Next Update: 06:00 UTC

3. identified Jul 02, 2025, 06:09 AM UTC

   Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: We continue to work on releasing the configuration change to help restore services. We will provide more updates once we make progress with our investigation. Next Update: 06:45 UTC

4. identified Jul 02, 2025, 06:30 AM UTC

   Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: We are working on releasing a configuration across the impacted data centres in a staggered approach. The fix has been released in Sydney (Cluster M) and we can confirm email delivery restoration. We will provide feedback as we make progress with other data centres.

5. identified Jul 02, 2025, 06:47 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Jul 02, 2025, 07:03 AM UTC

   We are continuing to work on a fix for this issue.

7. identified Jul 02, 2025, 07:10 AM UTC

   We are continuing to work on a fix for this issue.

8. identified Jul 02, 2025, 07:20 AM UTC

   We are continuing to work on a fix for this issue.

9. identified Jul 02, 2025, 07:21 AM UTC

   Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: We have deployed the fix across several of our data centres and we have verified successful delivery of emails from those data centres. We are working on the remaining data centres and will provide an update once those are completed.

10. monitoring Jul 02, 2025, 07:27 AM UTC

    Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: The fix has been deployed across all our clusters and we are monitoring email flow for stability.

11. monitoring Jul 02, 2025, 07:30 AM UTC

    Customer Impact: Some of our Email Security Gateway customers may experience an error while attempting to send outbound emails or receive inbound emails. Description: The fix has been deployed across all our clusters and we are monitoring email flow for stability.

12. resolved Jul 02, 2025, 07:50 AM UTC

    This incident has been resolved.

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Started Jul 01, 2025, 04:31 PM UTC· resolved Jul 01, 2025, 07:05 PM UTC

1. investigating Jul 01, 2025, 04:31 PM UTC

   Customer Impact: Some of our AMDP customers may observe errors or time-outs with submitting files for sandboxing with our AMDP solution. Description: We are experiencing a problem with our AMDP solution due to a degradation in one of our Malware Sandboxing service providers which are causing submissions to the vendor for malware sandboxing analysis to fail. We are working with our vendor to restore the service at the earliest. Next Update: 17:30 UTC

2. identified Jul 01, 2025, 05:46 PM UTC

   Customer Impact: Some of our AMDP customers may observe errors or time-outs with submitting files for sandboxing with our AMDP solution. Description: We are experiencing a problem with our AMDP solution due to a degradation in one of our Malware Sandboxing service providers which are causing submissions to the vendor for malware sandboxing analysis to fail. Our Vendor has acknowledged a problem within their infrastructure which is causing malware submissions from Forcepoint's AMDP solution to fail. They have confirmed that they continue to work on the incident on priority with a focus to restore service at the earliest. Forcepoint continues to follow-up with our vendor on a resolution.

3. monitoring Jul 01, 2025, 06:26 PM UTC

   Customer Impact: Some of our AMDP customers may have observed errors or time-outs with submitting files for sandboxing with our AMDP solution. Description: We have received confirmation from our Vendor about services being fully restored in their environment. Our internal monitoring also indicates service restoration. We continue to monitor the service for stability.

4. resolved Jul 01, 2025, 07:05 PM UTC

   This incident has been resolved.

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