AMDP Service Unavailable - Paris Data Center (Cluster D)

Update timeline

1. investigating Feb 27, 2026, 11:48 PM UTC

   Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:00 AM UTC

2. investigating Feb 28, 2026, 12:33 AM UTC

   Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. Next update time: 01:30 AM UTC

3. identified Feb 28, 2026, 12:40 AM UTC

   Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:30 AM UTC

4. monitoring Feb 28, 2026, 01:05 AM UTC

   Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We have receive confirmation from the Vendor on stability of their infrastructure and have re-balanced AMDP services across Paris and San Jose. We are currently monitoring our environment for stability, and will provide a final update once we have observe continued stability. Next update time: 01:40 AM UTC

5. resolved Feb 28, 2026, 01:40 AM UTC

   Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status : We have identified the problem to be related to one of our malware sandboxing providers. We have receive confirmation from the Vendor on stability of their infrastructure and have re-balanced AMDP services across Paris and San Jose. This incident has been resolved.