Forcepoint Outage History

Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: We are currently experiencing un-availability of RBI service in Sydney (ap-southeast-2) region. Our automated load balancing system has re-routed traffic to an alternate region while we investigate the problem. Next update time: 14:30 UTC

Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Description: We are currently experiencing a problem with DLP for Cloud Email solution which is impacting outbound email delivery for customers in India region. We are investigating the problem and will provide further update once we make progress. Next update time: 11:00 UTC

Customer Impact: DSPM SaaS customers will not be able to access the management portal and may receive an error while accessing the page. No impact is observed on any underlying services. Description: We are currently experiencing un-availability of DSPM management portal used by DSPM SaaS customers. We continue to investigate and will provide further updates as soon as we make progress. Next update time: 16:30 UTC

Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU and will provide further update as make progress. Next update time: 11:30 UTC

Customer Impact: RBI customers may experience a loss of connectivity while browsing the web via RBI in us-east-1 region. Description: We are currently experiencing un-availability of RBI service in us-east-1 region. We are investigating the problem and will provide further update as make progress. Next update time: 15:00 UTC

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from North Virginia (us-east-1) region until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC

Customer Impact: The Cloud Security Portal and related services are currently unavailable. Description: We are currently experiencing a degraded service affecting access to the Cloud Security Portal. Our team is actively investigating the issue and will provide update as soon as possible. Next update time: 11:30 UTC

Customer Impact: Web Security cloud customers in Mumbai, Tokyo, Frankfurt Data Centers connecting via endpoint agent may have observed a loss of connectivity to the internet due to issues with downloading PAC file. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We are currently investigating the problem and also working on re-routing traffic from affected clusters to alternate data centers. Next update time: 11:30 UTC

Customer Impact: Web Security cloud customers in Mumbai, Tokyo, Frankfurt Data Centers connecting via endpoint agent may have observed a loss of connectivity to the internet due to issues with downloading PAC file. Impact has been mitigated by failing over Web Security traffic from affected clusters to an alternate data centre. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We have failed over traffic from affected data centers to an alternate data centre while we continue to investigate the problem. We will provide further update as soon as we learn more about the situation.

Customer Impact: The problem appears to have resolved in Tokyo. Further investigation has identified that the problem is being experienced in our data centre in Paris as well. As Paris remains is the failover location for Frankfurt, customers in Paris and Frankfurt may continue to experience issues with internet browsing. Description: We are currently experiencing problem with downloading PAC file in Mumbai, Tokyo and Frankfurt data centers. We have failed over traffic from Mumbai data center to an alternate data centre while we continue to investigate the problem. Customers connecting to Mumbai may experience slightly increased latency while their traffic is routed via an alternate data centre. We will provide further update as soon as we learn more about the situation.

We are continuing to investigate this issue.

Customer Impact: The problem appears to have resolved in Tokyo. Mumbai data centre traffic has been re-routed to an alternate failover location which is not impacted by this incident. Further investigation has identified that the problem is being experienced in our data centre in Paris as well. As Paris remains is the failover location for Frankfurt, customers in Paris and Frankfurt may continue to experience issues with internet browsing. Description: We continue to investigate the problem and we treat this a very high priority incident. We will provide an update as soon as we make progress with our investigation efforts.

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Description: We are currently experiencing a problem impacting accessibility of our Data Security Cloud Platform. Teams are investigating and will provide updates as soon we make progress. Next update time: 16:00 UTC

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: We continue to investigate the problem and will provide further update as we make progress. Next update time: 17:00 UTC

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: We continue to see stability for the last 53 minutes, and customers should be able to access DSC Portal, Insights and browse via RBI. However we continue to investigate the problem and closely monitor our services. We will provide further updates as we learn more about the situation. Next update time: 17:30 UTC

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Login to the portal maybe successful after several retries, and customers may experience elevated latency during the login process. Our investigation has also identified that this incident may have impacted some of RBI customers who may have required fresh authentication tokens from IDM. Description: After a period of stability, services have started to experience failure in the last 5 minutes. We continue to treat this incident as a priority and teams are engaged in the troubleshooting process. Next update time: 18:30 UTC

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Logging in to the portal may succeed after several retries, and customers may experience higher latency during the login process. Our investigation has also identified that this incident may have affected some RBI customers, who may have required new authentication tokens from IDM. Description: Services have remained stable for the last 50 minutes. We continue to investigate the root cause and monitor services closely. We continue to treat this incident as a priority, and teams are engaged in the troubleshooting process.

Customer Impact: Customers may experience issues accessing Forcepoint's Data Security Cloud Platform and Insights. Logging in to the portal may succeed after several retries, and customers may experience higher latency during the login process. Our investigation has also identified that this incident may have affected some RBI customers, who may have required new authentication tokens from IDM. Description: Services have remained stable for the last 50 minutes. We continue to investigate the root cause and monitor services closely. We continue to treat this incident as a priority, and teams are engaged in the troubleshooting process.

Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:00 AM UTC

Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. Next update time: 01:30 AM UTC