Forcepoint Outage History

Customer Impact: DSPM customers may experience an internal server error while attempting to access the DSPM portal. All other services continue to operate successfully. Description: We are currently experiencing a problem affecting access to the DSPM Portal. We continue to investigate the problem and will provide further update as we make progress with our investigation. Next update time: 16:00 UTC

Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: We are currently experiencing un-availability of RBI service in Sydney (ap-southeast-2) region. Our automated load balancing system has re-routed traffic to an alternate region while we investigate the problem. Next update time: 14:30 UTC

Customer Impact: DLP for Cloud Email customers in India region may experience email delivery failures with outbound emails. Description: We are currently experiencing a problem with DLP for Cloud Email solution which is impacting outbound email delivery for customers in India region. We are investigating the problem and will provide further update once we make progress. Next update time: 11:00 UTC

Customer Impact: DSPM SaaS customers will not be able to access the management portal and may receive an error while accessing the page. No impact is observed on any underlying services. Description: We are currently experiencing un-availability of DSPM management portal used by DSPM SaaS customers. We continue to investigate and will provide further updates as soon as we make progress. Next update time: 16:30 UTC

Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU and will provide further update as make progress. Next update time: 11:30 UTC

Customer Impact: RBI customers may experience a loss of connectivity while browsing the web via RBI in us-east-1 region. Description: We are currently experiencing un-availability of RBI service in us-east-1 region. We are investigating the problem and will provide further update as make progress. Next update time: 15:00 UTC

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from North Virginia (us-east-1) region until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC

Customer Impact: The Cloud Security Portal and related services are currently unavailable. Description: We are currently experiencing a degraded service affecting access to the Cloud Security Portal. Our team is actively investigating the issue and will provide update as soon as possible. Next update time: 11:30 UTC

Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center. Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers. Next update time: 01:00 AM UTC

Customer Impact: AMDP customers may experience minor latency with real-time scanning of files and content while services are failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to one of our malware sandboxing providers. We are working with our vendor for a resolution at the earliest. Next update time: 01:30 AM UTC

Customer Impact: Some web security cloud customers may be experiencing connectivity issue via Cluster-O and Cluster-G. Description: We are currently investigating reports of degraded performance in these datacenters. We are investigating the incident and will provide an update as we make progress.

Customer Impact: The customer impact has been mitigated as Web Security service traffic has failed over to redundant data center. The customers connecting via vpop may not have seen any problem connecting to services. Description: Forcepoint is continuing to investigate reports of degraded performance. We are investigating the incident and will provide an update as we make progress.

Customer Impact: Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and may re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We are currently experiencing a problem with our external email encryption provider due to which our email security solution is not able to receive an encryption or decryption token from our vendor. We are working with our vendor to restore service as soon as possible. Next Update: 18:00 UTC

Customer Impact: Some of our On-premise DSPM customers in the EMEA region may have experienced a loss of service and access to the DSPM UI. Description: We are currently experiencing an un-availability of service for DSPM on-premises customers in the EMEA region. Our teams continue to investigate and we will provide more feedback once we make progress with our investigation. Next Update: 14:00 UTC

We are continuing to investigate this issue.

Customer Impact: Some of our On-premise DSPM customers in the EMEA region may have experienced a loss of service and access to the DSPM UI. Description: We are have identified the problem and are working on a resolution at the earliest. We will provide further update as more information is available.

Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the Sydney region. Our automated load balancing has re-routed customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC

Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Description: We are currently experiencing degraded performance in Slough datacenter. We are investigating the incident and will provide an update as we make progress. Next update time: 03:00 UTC

Customer Impact: F|ONE customers may not be able to access managed applications in ap-south-1 region via F|ONE Reverse Proxy and SmartEdge services. Description: We are currently experiencing a problem in ap-south-1 region which is impacting managed application access via F|ONE Reverse Proxy and SmartEdge agent services. We are currently investigating the problem and will provide further update as we make progress. Next update time: 07:00 AM UTC

Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in Johannesburg datacenter. We are investigating the incident and will provide an update as we make progress.

Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-S. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

Customer Impact: Some customers have experienced a brief impact when the Web Security traffic for the São Paulo datacenter was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in São Paulo. We are investigating the incident and will provide an update as we make progress.

Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Description: Forcepoint has received internal alerts indicating an issue with our PNHA vPoP within Singapore (Cluster R). We are investigating the issue and services already failed over to an alternate datacenter.

Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Description: We are currently experiencing a degraded performance due to intermittent delay in policy sync . The teams are investigating the issue. Next Update : 16:00 UTC.