Forcepoint incident
Service Unavailable - FONE PROD EU Portal and associated services
Affected components
Update timeline
- investigating Apr 15, 2026, 10:28 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU and will provide further update as make progress. Next update time: 11:30 UTC
- identified Apr 15, 2026, 10:50 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU region. We have identified the problem and are working on identifying a fix to restore services at the earliest. Next update time: 12:30 UTC
- monitoring Apr 15, 2026, 11:04 AM UTC
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal. Description: A fix has been implemented and services have started to recover. We continue to monitor the situation closely.
- resolved Apr 15, 2026, 11:23 AM UTC
This incident has been resolved.
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