Forcepoint incident
RBI Service Unavailable - us-east-1 Region
Forcepoint experienced a critical incident on April 8, 2026 affecting N. Virginia (us-east-1) and Remote Browser Isolation, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2026, 02:36 PM UTC
Customer Impact: RBI customers may experience a loss of connectivity while browsing the web via RBI in us-east-1 region. Description: We are currently experiencing un-availability of RBI service in us-east-1 region. We are investigating the problem and will provide further update as make progress. Next update time: 15:00 UTC
- identified Apr 08, 2026, 02:50 PM UTC
Customer Impact: Some RBI customers in us-east-1 region may experience a loss connectivity while browsing the web via RBI. Description: We have identified the problem and are working on implementing the required remediation. We will provide further updates as soon as we make progress with the remediation efforts.
- monitoring Apr 08, 2026, 02:55 PM UTC
Customer Impact: Some RBI customers in us-east-1 region may have experienced a loss connectivity while browsing the web via RBI. Description: The fix has been implemented and we have started to notice early signs of recovery. We continue to monitor the service for stability.
- resolved Apr 08, 2026, 03:00 PM UTC
This incident has been resolved.