Forcepoint incident
Performance Degraded - Dubai Datacenter (Cluster DXBA)
Forcepoint experienced a minor incident on July 14, 2026 affecting Dubai (DXBA), lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 08:33 AM UTC
Customer Impact: Web Security cloud customers may have observed a increased response times for a brief period. Description: We are currently experiencing latency high performance in Dubai cluster DXBA datacenter. We are investigating the incident and will provide an update as we make progress.
- investigating Jul 14, 2026, 08:43 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Description: We are currently investigating the issue causing higher latency in Dubai cluster DXBA datacenter. We will provide an update as we make progress. Next update time: 09:30 UTC
- identified Jul 14, 2026, 10:07 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Current Status & Next Steps: We have identified the problem to be related to degraded performance. We continue to actively work towards a resolution. Next update time: 11:00 UTC
- monitoring Jul 14, 2026, 10:35 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the Dubai DXBA datacenter failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to the Dubai (DXBA) Datacenter We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 11:30 UTC
- resolved Jul 14, 2026, 11:58 AM UTC
This incident is now resolved.