Forcepoint incident

RBI Services Un-available - Sydney Region

Critical Resolved View vendor source →

Forcepoint experienced a critical incident on April 28, 2026 affecting Sydney (ap-southeast-2), lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:44 PM UTC
Resolved
Apr 28, 2026, 02:14 PM UTC
Duration
29m
Detected by Pingoru
Apr 28, 2026, 01:44 PM UTC

Affected components

Sydney (ap-southeast-2)

Update timeline

  1. investigating Apr 28, 2026, 01:44 PM UTC

    Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: We are currently experiencing un-availability of RBI service in Sydney (ap-southeast-2) region. Our automated load balancing system has re-routed traffic to an alternate region while we investigate the problem. Next update time: 14:30 UTC

  2. monitoring Apr 28, 2026, 01:55 PM UTC

    Customer Impact: Some of our RBI customers in Sydney region may have experienced a brief loss of connectivity while traffic automatically failed over to an alternate region. Description: A fix has been implemented and services have recovered. We have started the process of re-introducing traffic back to Sydney.

  3. resolved Apr 28, 2026, 02:14 PM UTC

    This incident has been resolved.