Forcepoint experienced a critical incident on July 16, 2026 affecting Web Security Cloud and Dubai (DXBA), lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 04:24 PM UTC
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period while traffic was automatically being re-routed to an alternate data center. Description: We are currently experiencing degraded performance in Cluster DXBA. We are investigating the problem and will provide further update as make progress. Next update time: 17:00 UTC
- investigating Jul 16, 2026, 04:42 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: We are currently experiencing degraded performance in Cluster DXBA. While traffic was initially re-routed to an alternate data center, traffic had to be moved back to Dubai to prevent the problem from cascading. We continue to work on the incident and we will provide updates as soon as we make progress. Next update time: 17:30 UTC
- monitoring Jul 16, 2026, 05:10 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: A fix has been implemented and we services have started to recover. We continue to monitor the service for stability.
- investigating Jul 16, 2026, 05:14 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: After a brief period of stability, we have started to notice that the problem has recurred. We continue to further investigate the issue.
- monitoring Jul 16, 2026, 05:52 PM UTC
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity. Description: We re-implemented a fix and are observing improvement in the performance of our services. We continue to monitor our services for stability.
- resolved Jul 16, 2026, 06:41 PM UTC
This incident has been resolved.