Resolved after 7 hours 7 minutes, affecting Data Security Posture Management, on July 8, 2026.
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Fix has been successfully deployed across all production regions. We continue to monitor our services for stability.
Affected components
Update timeline
- investigating Jul 08, 2026, 01:53 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We are currently experiencing a problem which is impacted a subset of our on-premises DSPM customers. We have identified the problem and a remediation is currently underway. We will revert with additional information as we make progress with our investigation.
- identified Jul 08, 2026, 03:34 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We are currently experiencing a problem which is impacted a subset of our on-premises DSPM customers. We are currently performing a thorough validation of the fix before we apply it to the production environment.
- identified Jul 08, 2026, 04:52 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: We have initiated the process of rolling out the fix in a phased approach, prioritizing affected tenants in the US region.
- identified Jul 08, 2026, 07:04 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Rollout of the fix continues and we are proceeding ahead with deploying the fix in other regions as well.
- identified Jul 08, 2026, 07:57 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Fix has been successfully deployed for US and APAC tenants. We are pending deployment for tenants in EMEA region which we expect to complete shortly.
- monitoring Jul 08, 2026, 08:38 PM UTC
Customer Impact: A subset of our on-prem DSPM customers may experience an inability to login to the DSPM Portal. Multi-tenant SaaS and Single-tenant SaaS customers are not affected by this incident. Description: Fix has been successfully deployed across all production regions. We continue to monitor our services for stability.
- resolved Jul 08, 2026, 09:01 PM UTC
This incident has been resolved.
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