Flutterwave incident
Service Alert: Processing Delays on Selected Payment Methods
Ongoing since 10:22 PM UTC, affecting Collections APIs.
Dear Valued Merchant, We are currently experiencing a service disruption affecting collections across a few specific payment channels. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Affected Payment Channels: ** Ghana: Nsano ** Ivory Coast: Wave ** Rwanda: MTN ** Senegal: Orange, Wave ** South Africa: ZAR Flash ** Uganda: Airtel ** Zambia: Zynle ** Other channels: Fawry Pay, OPay What this means for you: ** Collections initiated via the methods listed above may fail or experience delays. ** All other payment methods (including Cards, Bank Transfers, and unaffected Mobile Money rails) remain operational and are processing normally. We sincerely apologize for any disruption. Our team is treating this with the highest priority, and we will share an update when more information becomes available
Affected components
Update timeline
- identified Oct 28, 2026, 10:22 PM UTC
Dear Valued Merchant, We are currently experiencing a service disruption affecting collections across a few specific payment channels. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Affected Payment Channels: ** Ghana: Nsano ** Ivory Coast: Wave ** Rwanda: MTN ** Senegal: Orange, Wave ** South Africa: ZAR Flash ** Uganda: Airtel ** Zambia: Zynle ** Other channels: Fawry Pay, OPay What this means for you: ** Collections initiated via the methods listed above may fail or experience delays. ** All other payment methods (including Cards, Bank Transfers, and unaffected Mobile Money rails) remain operational and are processing normally. We sincerely apologize for any disruption. Our team is treating this with the highest priority, and we will share an update when more information becomes available
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