Floify Outage History
Floify is up right nowPingoru has recorded 50 incidents for Floify: 19 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 3 | 25 of 744 (3%) |
| August 2026 | 2 | 9 of 744 (1%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 0 | 0 of 556 (0%) |
Incidents, newest first
Minor September 17, 2026 Prospect Conversion Issues 2h 21m System
Started Sep 17, 2026, 02:43 PM UTC· resolved Sep 17, 2026, 05:05 PM UTC
- identified Sep 17, 2026, 02:43 PM UTC
We have received reports of prospect conversion failures in the app and will be releasing a fix for this issue shortly. An update will be posted once the fix is live.
- monitoring Sep 17, 2026, 03:19 PM UTC
A fix has been implemented and we are monitoring manual prospect conversion to ensure everything is now working as expected. If you experienced any issues and need further assistance, please reach out to us at [email protected]. Thank you.
- resolved Sep 17, 2026, 05:05 PM UTC
This incident has been resolved
Minor September 10, 2026 Floify eSign Issues 21h 55m System
Started Sep 10, 2026, 11:53 PM UTC· resolved Sep 11, 2026, 09:49 PM UTC
- investigating Sep 10, 2026, 11:53 PM UTC
We are investigating reports of multiple issues with eSign packages. In some cases, eSignature package links are inaccessible and result in a blank page. Additionally, some Encompass Disclosures packages are stripping out some signature coordinates. While we investigate, please send any instances of issue to us at [email protected] so we can assist with tracking and resolving your issues.
- monitoring Sep 11, 2026, 06:33 AM UTC
A fix has been implemented and impacted eSign packages are being reviewed.
- monitoring Sep 11, 2026, 04:19 PM UTC
We are seeing functionality consistently restored for new packages. For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign. We will post another update within the next 2 hours. If you have any outstanding instances of issues, please reach out to [email protected] and our team is happy to assist and track resolution with you directly.
- monitoring Sep 11, 2026, 07:03 PM UTC
For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign. We will be releasing an update that will help with resolving many of the outstanding cases. If you have any outstanding instances of issues, please reach out to [email protected] and our team is happy to assist and track resolution with you directly.
- resolved Sep 11, 2026, 09:49 PM UTC
This issue has been resolved. New eSign packages are delivering as expected. If you need any assistance, feel free to reach out to our team.
Minor August 20, 2026 Milestone Delivery Issues 5h 51m Email Services
Started Aug 20, 2026, 05:33 PM UTC· resolved Aug 20, 2026, 11:24 PM UTC
- investigating Aug 20, 2026, 05:33 PM UTC
We are investigating reports that LOS-synced milestone notification settings may not be honored in some cases, resulting in milestone emails being sent when email notifications are disabled. Our team is actively investigating the issue and working to identify the scope and resolution. We will provide updates as more information becomes available.
- identified Aug 20, 2026, 07:21 PM UTC
We have identified the issue and are working to implement a resolution.
- monitoring Aug 20, 2026, 10:41 PM UTC
A fix has been implemented and we are monitoring notification delivery.
- resolved Aug 20, 2026, 11:24 PM UTC
This incident has been resolved.
Minor August 13, 2026 Realtors and Partners unable to generate Pre-Approval Letters 3h 7m System
Started Aug 13, 2026, 04:07 PM UTC· resolved Aug 13, 2026, 07:14 PM UTC
- identified Aug 13, 2026, 04:07 PM UTC
We have identified an issue with Pre-Approval Letter (PAL) generation within Realtor and Partner accounts. We are actively working on implementing a fix.
- resolved Aug 13, 2026, 07:14 PM UTC
This issue has been resolved
Minor July 21, 2026 Realtor and Partner Access Issue 2h 11m System
Started Jul 21, 2026, 10:52 PM UTC· resolved Jul 22, 2026, 01:03 AM UTC
- investigating Jul 21, 2026, 10:52 PM UTC
We are currently investigating an issue with Realtor and Partner Access. Realtors and Partners affiliated with loans may be unable to access their account.
- resolved Jul 22, 2026, 01:03 AM UTC
This issue has ben resolved.
Minor July 13, 2026 Encompass Disclosures Delivery Issues 21h 46m Encompass LOS
Started Jul 13, 2026, 05:27 PM UTC· resolved Jul 14, 2026, 03:14 PM UTC
- investigating Jul 13, 2026, 05:27 PM UTC
We are currently investigating an issue with Disclosure Delivery for packages after the release of the Encompass update 26.2. We will provide an update as soon as more information is available.
- identified Jul 13, 2026, 09:19 PM UTC
The issue has been identified and our team is working to release a resolution to this as soon as possible. Another update will be provided when the fix has been scheduled for deployment.
- monitoring Jul 14, 2026, 12:29 AM UTC
A fix has been implemented. Our team is now resolving outstanding instances of the issue. Moving forward, disclosures should run through as normal. We will continue monitoring for stability and provide an update tomorrow.
- resolved Jul 14, 2026, 03:14 PM UTC
This issue has been resolved.
Minor July 13, 2026 SMS Delivery Delays 5h 2m SMS Messaging
Started Jul 13, 2026, 04:02 PM UTC· resolved Jul 13, 2026, 09:05 PM UTC
- monitoring Jul 13, 2026, 04:02 PM UTC
SMS messages sent from Floify may be delayed. Our SMS Provider, Twilio, is currently reporting network delays with T-Mobile, which can impact outbound SMS communications from our system, including the Multi-Factor Authentication (MFA) feature. While we monitor this issue, if you have any difficulty logging in due to your MFA method being set on T-Mobile, you can reach out to your admin team or to our support team for assistance resetting your method. We recommend adding email as a method in addition to SMS, along with using the backup codes provided when the feature is initially set up. We will provide update as it becomes available to us here.
- resolved Jul 13, 2026, 09:05 PM UTC
A resolution has been provided and our partners at Twilio are reporting a return to expected delivery for T-Mobile. Please feel free to reach out if you need any assistance.
Minor June 16, 2026 Completed Document Upload Failures –
Started Jun 16, 2026, 02:30 PM UTC· resolved Jun 16, 2026, 02:30 PM UTC
- resolved Jun 16, 2026, 08:39 PM UTC
There was an issue with the Completed Document Upload feature that prevented completed documents from being saved correctly to the loans. We released a fix that resolves the issue this afternoon. Any document uploads that were attempted during the incident may need to be deleted and re-uploaded to ensure they are stored correctly. Reach out to [email protected] if you have any questions.
Minor June 1, 2026 Latency issues with Prospect Application Workflows 2h 40m System
Started Jun 01, 2026, 07:03 PM UTC· resolved Jun 01, 2026, 09:43 PM UTC
- identified Jun 01, 2026, 07:03 PM UTC
We are actively working to resolve latency issues within prospect applications. Applications should still be accessible, although you may experience delays in loading. Users can continue working within the applications once they have loaded.
- monitoring Jun 01, 2026, 08:41 PM UTC
A fix for this issue has been implemented and we are monitoring the system.
- resolved Jun 01, 2026, 09:43 PM UTC
This incident has ben resolved.
Minor April 14, 2026 Password Reset and Changing Issues 2h 21m System
Started Apr 14, 2026, 05:33 PM UTC· resolved Apr 14, 2026, 07:54 PM UTC
- investigating Apr 14, 2026, 05:33 PM UTC
We are investigating reports of borrower and realtor accounts having difficulty changing or resetting passwords.
- resolved Apr 14, 2026, 07:54 PM UTC
We have implemented a fix and users should be able to change their password as needed moving forward.
Minor March 9, 2026 Byte Integration tasks are delayed 1d 16h Byte LOS
Started Mar 09, 2026, 10:52 PM UTC· resolved Mar 11, 2026, 03:18 PM UTC
- investigating Mar 09, 2026, 10:52 PM UTC
Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.
- investigating Mar 10, 2026, 05:32 PM UTC
We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.
- investigating Mar 10, 2026, 05:34 PM UTC
We are continuing to investigate this issue.
- resolved Mar 11, 2026, 03:18 PM UTC
We have seen the system operating correctly after implementing a fix. This has been resolved.
Minor March 2, 2026 Recent Borrower Upload Notifications Not Sending 1h 21m System
Started Mar 02, 2026, 11:10 PM UTC· resolved Mar 03, 2026, 12:32 AM UTC
- investigating Mar 02, 2026, 11:10 PM UTC
We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.
- resolved Mar 03, 2026, 12:32 AM UTC
We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.
Minor February 25, 2026 Email Delivery Issues when using Floify Mail Server 1d 20h System
Started Feb 25, 2026, 08:03 PM UTC· resolved Feb 27, 2026, 04:25 PM UTC
- investigating Feb 25, 2026, 08:03 PM UTC
We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.
- identified Feb 25, 2026, 08:36 PM UTC
The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.
- identified Feb 26, 2026, 12:00 AM UTC
We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at [email protected].
- monitoring Feb 26, 2026, 06:05 PM UTC
We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.
- resolved Feb 27, 2026, 04:25 PM UTC
We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.
Notice January 22, 2026 Microsoft Outage Reports 17h 57m System
Started Jan 22, 2026, 10:01 PM UTC· resolved Jan 23, 2026, 03:58 PM UTC
- monitoring Jan 22, 2026, 10:01 PM UTC
We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at [email protected]. We will provide an update as we find more information about the Microsoft outage.
- monitoring Jan 22, 2026, 10:59 PM UTC
We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.
- resolved Jan 23, 2026, 03:58 PM UTC
Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.
Minor January 20, 2026 Encompass Connectivity Issues 4h 20m System
Started Jan 20, 2026, 06:07 PM UTC· resolved Jan 20, 2026, 10:28 PM UTC
- monitoring Jan 20, 2026, 06:07 PM UTC
Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.
- monitoring Jan 20, 2026, 07:38 PM UTC
Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.
- resolved Jan 20, 2026, 10:28 PM UTC
This issue has been resolved. Please reach out to [email protected] if you need any assistance.
Critical January 9, 2026 App Outages 31m System
Started Jan 09, 2026, 05:30 PM UTC· resolved Jan 09, 2026, 06:02 PM UTC
- investigating Jan 09, 2026, 05:30 PM UTC
We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.
- monitoring Jan 09, 2026, 05:52 PM UTC
We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.
- resolved Jan 09, 2026, 06:02 PM UTC
We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at [email protected].
Minor December 18, 2025 Duplicate Milestone Check-Off Notifications 2h 11m System
Started Dec 18, 2025, 08:57 PM UTC· resolved Dec 18, 2025, 11:08 PM UTC
- investigating Dec 18, 2025, 08:57 PM UTC
We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.
- identified Dec 18, 2025, 09:16 PM UTC
We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.
- resolved Dec 18, 2025, 11:08 PM UTC
We have rolled out a fix for this issue and are seeing milestone communications send out as expected.
Minor December 11, 2025 Encompass Integration Issues 1h 15m System
Started Dec 11, 2025, 04:45 PM UTC· resolved Dec 11, 2025, 06:00 PM UTC
- investigating Dec 11, 2025, 04:45 PM UTC
We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.
- monitoring Dec 11, 2025, 05:28 PM UTC
A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.
- resolved Dec 11, 2025, 06:00 PM UTC
This incident is resolved. We have seen all tasks catch back up and functionality has been restored.
Minor December 1, 2025 SMS Delivery Issues 22h 5m System
Started Dec 01, 2025, 05:53 PM UTC· resolved Dec 02, 2025, 03:58 PM UTC
- identified Dec 01, 2025, 05:53 PM UTC
Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.
- monitoring Dec 01, 2025, 09:59 PM UTC
We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.
- resolved Dec 02, 2025, 03:58 PM UTC
This issue has been resolved and we have seen service restored in full.
Critical October 20, 2025 AWS - Intermittent Service Interruptions 8h 25m System
Started Oct 20, 2025, 02:40 PM UTC· resolved Oct 20, 2025, 11:05 PM UTC
- investigating Oct 20, 2025, 02:40 PM UTC
We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.
- monitoring Oct 20, 2025, 09:36 PM UTC
Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.
- resolved Oct 20, 2025, 11:05 PM UTC
Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.
Minor September 29, 2025 SMS Delivery Issues via Twilio 4h 39m System
Started Sep 29, 2025, 04:26 PM UTC· resolved Sep 29, 2025, 09:06 PM UTC
- monitoring Sep 29, 2025, 04:26 PM UTC
We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.
- monitoring Sep 29, 2025, 06:13 PM UTC
We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.
- resolved Sep 29, 2025, 09:06 PM UTC
This issue is resolved
Minor July 1, 2025 Encompass Adaptor Degraded Performance 27m System
Started Jul 01, 2025, 11:31 PM UTC· resolved Jul 01, 2025, 11:58 PM UTC
- identified Jul 01, 2025, 11:31 PM UTC
We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running
- resolved Jul 01, 2025, 11:58 PM UTC
We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.
Notice June 24, 2025 Encompass LOS Connection Issues 2h 16m System
Started Jun 24, 2025, 02:31 PM UTC· resolved Jun 24, 2025, 04:48 PM UTC
- investigating Jun 24, 2025, 02:31 PM UTC
We are investigating reports of connectivity issues with the Encompass LOS integration.
- identified Jun 24, 2025, 02:44 PM UTC
We will be taking the application offline temporarily to resolve this issue.
- monitoring Jun 24, 2025, 03:04 PM UTC
A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.
- resolved Jun 24, 2025, 04:48 PM UTC
This issue has been resolved.
Minor June 12, 2025 Google Cloud and Amazon Web Services Outages 1d 2h System
Started Jun 12, 2025, 07:37 PM UTC· resolved Jun 13, 2025, 10:03 PM UTC
- investigating Jun 12, 2025, 07:37 PM UTC
We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/
- monitoring Jun 12, 2025, 08:01 PM UTC
Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.
- monitoring Jun 12, 2025, 11:02 PM UTC
We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/
- monitoring Jun 13, 2025, 03:48 PM UTC
We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.
- resolved Jun 13, 2025, 10:03 PM UTC
This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.
Notice May 8, 2025 eSign and Disclosures are showing as blank 56m System
Started May 08, 2025, 02:58 PM UTC· resolved May 08, 2025, 03:55 PM UTC
- identified May 08, 2025, 02:58 PM UTC
We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.
- monitoring May 08, 2025, 03:17 PM UTC
We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.
- resolved May 08, 2025, 03:55 PM UTC
This incident has been resolved.