Floify Outage History

Floify is up right now

Floify had 43 outages in the last 2 years totaling 976h 0m of downtime — averaging 1.8 incidents per month.

There were 43 Floify outages since June 5, 2024 totaling 976h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.floify.com

Minor November 11, 2024

Loan Creation and Conversion Error Message

Detected by Pingoru
Nov 11, 2024, 05:37 PM UTC
Resolved
Nov 11, 2024, 06:58 PM UTC
Duration
1h 21m
Affected: System
Timeline · 4 updates
  1. investigating Nov 11, 2024, 05:37 PM UTC

    We are currently investigating reports of failures to create loan flows via Start New Loan Flow or conversion from a prospect application. Users may be unable to convert or create a loan and will receive an error message when experiencing the issue.

  2. identified Nov 11, 2024, 05:53 PM UTC

    We will be performing an application refresh as part of the resolution, and will continue working toward resolution. The application will remain online.

  3. monitoring Nov 11, 2024, 06:27 PM UTC

    A fix has been implemented and we are monitoring the system for recurrence. We have implemented additional automated monitoring. Manual loan creation and conversion is now operational. We are looking into restarting all automatic prospect conversion for files that were impacted by this incident and will post further information when it becomes available.

  4. resolved Nov 11, 2024, 06:58 PM UTC

    This issue has been resolved. We have restarted all automated tasks and loan conversion and creation is now accessible as normal. If you need any further support, please reach out to us!

Read the full incident report →

Minor October 24, 2024

Short ICE E-Close Delay in Borrower UI

Detected by Pingoru
Oct 24, 2024, 04:36 PM UTC
Resolved
Oct 25, 2024, 07:17 PM UTC
Duration
1d 2h
Affected: System
Timeline · 3 updates
  1. investigating Oct 24, 2024, 04:36 PM UTC

    We are currently investigating the root of a short delay borrowers may experience when using the ICE E-Close functionality. The interface is still functional, but we are seeing reports that it is taking longer than usual to load the page.

  2. identified Oct 24, 2024, 08:42 PM UTC

    The issue has been identified and we are currently hard at work at implementing a resolution for this delay. An update will be posted again once this issue has been resolved!

  3. resolved Oct 25, 2024, 07:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 30, 2024

Network Outages Impacting MFA

Detected by Pingoru
Sep 30, 2024, 05:39 PM UTC
Resolved
Oct 01, 2024, 03:08 PM UTC
Duration
21h 28m
Affected: System
Timeline · 2 updates
  1. monitoring Sep 30, 2024, 05:39 PM UTC

    We are receiving reports of various network carriers/providers experiencing delays and outages. While Floify remains operational and is sending out communications normally, some users may be experiencing delays with the Multi-Factor Authentication codes when sent via SMS. If you need assistance with your MFA setup, please connect with your admin to adjust your entry. We recommend configuring your account to have both email and SMS MFA setup. For questions, please reach out to [email protected]!

  2. resolved Oct 01, 2024, 03:08 PM UTC

    This issue seems to be resolved. At that, certain networks may continue to have further issue. If you need assistance with your multi-factor authentication, reach out to us at [email protected]

Read the full incident report →

Major September 4, 2024

Merge Field Template Editing Issues

Detected by Pingoru
Sep 04, 2024, 06:50 PM UTC
Resolved
Sep 06, 2024, 11:09 PM UTC
Duration
2d 4h
Affected: System
Timeline · 3 updates
  1. investigating Sep 04, 2024, 06:50 PM UTC

    We are currently investigating an issue with template editing where saving a template removes any merge fields. When saving a template, the merge fields are not be saved correctly the templates. Unedited templates are unaffected. This can impact, but is not limited to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates While this issue is being investigated and resolved, please refrain from editing your communication templates to avoid issue.

  2. monitoring Sep 05, 2024, 05:58 PM UTC

    We have implemented a fix to allow for the editing of templates again. Any templates edited since August 28th, 2024 may have been impacted by this. Please review any changes you may have made to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates If you have any questions or need support in adjusting your templates, please reach out to [email protected]!

  3. resolved Sep 06, 2024, 11:09 PM UTC

    This incident has been resolved. For further support on any templates needing help reconciling merge fields, reach out to [email protected].

Read the full incident report →

Minor September 3, 2024

Encompass Document Upload Delays

Detected by Pingoru
Sep 03, 2024, 10:25 PM UTC
Resolved
Sep 04, 2024, 02:52 PM UTC
Duration
16h 26m
Affected: System
Timeline · 2 updates
  1. investigating Sep 03, 2024, 10:25 PM UTC

    We are receiving reports of Encompass document upload delays in some cases (both automatic and Stack and Send uploads). We are investigating this issue and will update once we have more information about the root cause and resolution.

  2. resolved Sep 04, 2024, 02:52 PM UTC

    This incident has been resolved. Documents are no longer being delayed and impacted document uploads to Encompass have been completed. We are implementing changes to prevent this from happening in the future.

Read the full incident report →

Critical August 28, 2024

Delayed Email Services

Detected by Pingoru
Aug 28, 2024, 08:31 PM UTC
Resolved
Sep 16, 2024, 10:19 PM UTC
Duration
19d 1h
Affected: System
Timeline · 3 updates
  1. investigating Aug 28, 2024, 08:31 PM UTC

    We are currently investigating an issue with email services in Floify resulting in delivery delays. At this time, emails are being delivered, but potential delays are expected.

  2. identified Aug 29, 2024, 03:43 PM UTC

    This issue has been isolated to recipients with Google emails. We are working with Google to resolve this as quickly as possible.

  3. resolved Sep 16, 2024, 10:19 PM UTC

    We implemented an alternate workflow for users without DKIM and SPF records in place in your DNS Host to have all emails sent out from [email protected]. To set up your SPF and DKIM records, please reach out to [email protected] or navigate to our help article for instructions at https://help.floify.com/hc/en-us/articles/360040773012-Stop-Emails-From-Going-to-Spam. Users utilizing their own mail servers or that have SPF and DKIM records in place in their DNS were unaffected by this.

Read the full incident report →

Minor August 15, 2024

Degraded Performance with SendGrid Mail Delivery

Detected by Pingoru
Aug 15, 2024, 09:01 PM UTC
Resolved
Aug 15, 2024, 11:33 PM UTC
Duration
2h 32m
Affected: System
Timeline · 2 updates
  1. monitoring Aug 15, 2024, 09:01 PM UTC

    The mail server used by the Floify application is experiencing delivery delays in some cases. We are monitoring their outage and will provide update on our status page upon resolution in their system. Some emails, including MFA emails, may experience delayed delivery.

  2. resolved Aug 15, 2024, 11:33 PM UTC

    This issue was deemed after further review to only have had impact to our systems for a window in the morning. SendGrid resolved and monitored throughout the day and confirmed their systems are fully operational. This has been fixed!

Read the full incident report →

Minor August 2, 2024

LOS Loans are being hidden intermittently

Detected by Pingoru
Aug 02, 2024, 07:25 PM UTC
Resolved
Aug 06, 2024, 02:50 PM UTC
Duration
3d 19h
Affected: System
Timeline · 3 updates
  1. investigating Aug 02, 2024, 07:25 PM UTC

    We are currently investigating an issue where loans are being hidden from the pipeline due to interactions with LOS systems. We are working to identify the root cause, temporary solution, and long term fix.

  2. monitoring Aug 02, 2024, 10:54 PM UTC

    We have implemented a fix for the issue by rolling back the code released previously causing the issue. We are monitoring for any further impacts on individual accounts, but have provided fix for reported loan files.

  3. resolved Aug 06, 2024, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 2, 2024

Floify Authentication Service

Detected by Pingoru
Aug 02, 2024, 02:53 PM UTC
Resolved
Aug 02, 2024, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2024, 02:53 PM UTC

    Last night, our authentication service ran into issues, preventing users from logging in. Users who were already logged in were unaffected, but new login attempts were receiving an error message. This issue has been resolved. We are reviewing how we can improve the system framework around the authorization service to avoid these errors altogether in the future.

Read the full incident report →

Notice July 25, 2024

Custom Questionnaire Missing Questions

Detected by Pingoru
Jul 25, 2024, 03:23 PM UTC
Resolved
Jul 30, 2024, 10:17 PM UTC
Duration
5d 6h
Affected: System
Timeline · 3 updates
  1. monitoring Jul 25, 2024, 03:23 PM UTC

    We have resolved an issue with the custom questionnaire where in some cases the document would come through blank or with missing questions. The custom questionnaire documents impacted were generated between Tuesday, July 16th at 3:00 AM MT and Monday, July 22nd at 5:30 PM MT . We have resolved the root issue, and are finalizing plans to correct any impacted documents.

  2. monitoring Jul 26, 2024, 09:44 PM UTC

    Floify will be regenerating all the incorrectly generated Custom Questions PDF with the correct version and will replace the existing PDF file in both Floify and the associated LOS. The time stamp of the PDF would not change in Floify and the LOS. Once completed, we will update the status here.

  3. resolved Jul 30, 2024, 10:17 PM UTC

    This incident has been fully resolved. Custom questionnaire PDFs generated between Tuesday, July 16th and Monday, July 22nd have been fixed to reflect the information in the application upon creation.

Read the full incident report →

Major July 19, 2024

Third party service impacts from CrowdStrike issues

Detected by Pingoru
Jul 19, 2024, 02:32 PM UTC
Resolved
Jul 22, 2024, 02:57 PM UTC
Duration
3d
Affected: System
Timeline · 5 updates
  1. identified Jul 19, 2024, 02:32 PM UTC

    ICE Mortgage has confirmed an outage to their Encompass services, which impacts Floify's integration with Encompass. As ICE provides more updates, we will update our status page. More information on this outage can be found at https://emstatuscenter.elliemae.com/.

  2. identified Jul 19, 2024, 03:08 PM UTC

    Some Byte services are also experiencing intermittent latency and/or full outages due to the global IT outage. We will continue to monitor all third party services and provide updates as we have them.

  3. identified Jul 19, 2024, 03:55 PM UTC

    While Floify is not directly impacted by the global IT outage caused by the Crowdstrike issue, some of our third party integrations and services are experiencing outages which impact certain functionality in Floify. We will continue to monitor these services and provide updates as we have them. 1) Byte services have been restored and are operational. 2) Encompass services continue to experience outages. For customers integrated with Encompass in Floify, these services may be unavailable due to the Encompass outage: - Disclosures - Milestones - Pre-approval letters - Start and edit loan flow - Stack and send - Document uploads 3) Twilio, our SMS service for MFA notifications, may experience delays.

  4. identified Jul 19, 2024, 08:45 PM UTC

    ICE Mortgage has made significant progress with normalizing third party services. However, they are still working towards full stabilization. We will continue to monitor these services and provide updates as we have them.

  5. resolved Jul 22, 2024, 02:57 PM UTC

    As of July 20th 11:00 am MT, ICE has confirmed their services are operating as normal. In Floify, all Encompass related services are operating properly and any previously failed tasks have since been retried and processed.

Read the full incident report →

Critical July 18, 2024

Application outage

Detected by Pingoru
Jul 18, 2024, 09:36 PM UTC
Resolved
Jul 18, 2024, 09:52 PM UTC
Duration
15m
Affected: System
Timeline · 2 updates
  1. investigating Jul 18, 2024, 09:36 PM UTC

    We are currently investigating an outage and will provide updates as we have them.

  2. resolved Jul 18, 2024, 09:52 PM UTC

    The issue has been resolved, and the application is now online. The outage was caused by a high volume of notifications being sent, which caused the server to overload.

Read the full incident report →

Minor July 18, 2024

Allowlist email server issue

Detected by Pingoru
Jul 18, 2024, 03:17 PM UTC
Resolved
Jul 18, 2024, 07:55 PM UTC
Duration
4h 38m
Affected: System
Timeline · 3 updates
  1. identified Jul 18, 2024, 03:17 PM UTC

    We are currently working to resolve an issue with IP allowlisted addressed. We are currently implementing a fix to revert the IP address to the previous one. There is no action needed at this time and the issue will be resolved in around 1 hour.

  2. monitoring Jul 18, 2024, 04:04 PM UTC

    The fix has been successfully implemented. Email and LOS files are now processing as expected. We will continue to monitor the logs to ensure ongoing stability.

  3. resolved Jul 18, 2024, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2024

Automatic deadline reminders are not being sent

Detected by Pingoru
Jul 09, 2024, 04:52 PM UTC
Resolved
Jul 09, 2024, 05:02 PM UTC
Duration
10m
Affected: System
Timeline · 2 updates
  1. investigating Jul 09, 2024, 04:52 PM UTC

    We are investigating an issue with automatic deadline reminders not be sent. Manual deadline reminders are still being sent. We will update this incident as we have more information.

  2. resolved Jul 09, 2024, 05:02 PM UTC

    This incident has been resolved and automatic deadline reminders resumed being sent as of 11:00am MT.

Read the full incident report →

Notice June 28, 2024

LendingPad Service Outage

Detected by Pingoru
Jun 28, 2024, 07:33 PM UTC
Resolved
Jul 01, 2024, 06:35 PM UTC
Duration
2d 23h
Affected: System
Timeline · 3 updates
  1. monitoring Jun 28, 2024, 07:33 PM UTC

    LendingPad is currently experiencing an outage, which is preventing loan files to be created from Floify. We will update our status page once LendingPad has resolved this issue.

  2. monitoring Jul 01, 2024, 03:35 PM UTC

    LendingPad is actively working to resolve this issue. Currently, there are no additional updates available.

  3. resolved Jul 01, 2024, 06:35 PM UTC

    LendingPad has resolved the issue, and loan file creation has been successful. We will continue to monitor the LendingPad loan creation process to ensure ongoing reliability.

Read the full incident report →

Critical June 18, 2024

Users unable to access loans

Detected by Pingoru
Jun 18, 2024, 12:32 AM UTC
Resolved
Jun 18, 2024, 01:44 AM UTC
Duration
1h 11m
Affected: System
Timeline · 3 updates
  1. investigating Jun 18, 2024, 12:32 AM UTC

    We are currently investigating an issue with users receiving a gray screen when accessing loans. We will update this page when we have further information.

  2. identified Jun 18, 2024, 01:20 AM UTC

    The issue has been identified and a fix is currently being implemented.

  3. resolved Jun 18, 2024, 01:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2024

T-Mobile MFA SMS Delay

Detected by Pingoru
Jun 05, 2024, 04:37 PM UTC
Resolved
Jun 05, 2024, 08:47 PM UTC
Duration
4h 9m
Affected: System
Timeline · 2 updates
  1. monitoring Jun 05, 2024, 04:37 PM UTC

    Twilio, SMS service provider, has identified delays in SMS outgoing traffic for T-Mobile. We will update our status page once Twilio has resolved this issue. More details from Twilio can be found here: https://status.twilio.com/

  2. resolved Jun 05, 2024, 08:47 PM UTC

    Twilio has resolved this issue.

Read the full incident report →