Floify Outage History
Floify is up right nowPingoru has recorded 50 incidents for Floify: 19 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 3 | 25 of 744 (3%) |
| August 2026 | 2 | 9 of 744 (1%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 0 | 0 of 573 (0%) |
Incidents, newest first
Notice April 23, 2025 SendGrid Email Delivery 16h 31m
Started Apr 23, 2025, 09:58 PM UTC· resolved Apr 24, 2025, 02:29 PM UTC
- monitoring Apr 23, 2025, 09:58 PM UTC
Our email service provider, SendGrid, has informed us of a known issue with sending emails. This can potentially impact the delivery of emails out of our system. We are monitoring this issue and provide updates as they become available. While our system remains fully operational, if you experience any MFA issues, you may need to reset your configuration to be sent via text. Please reach out to [email protected] if you have any questions or need assistance!
- resolved Apr 24, 2025, 02:29 PM UTC
This incident has now been resolved.
Notice April 22, 2025 Twilio SMS Delivery 3d 1h
Started Apr 22, 2025, 02:58 PM UTC· resolved Apr 25, 2025, 04:22 PM UTC
- monitoring Apr 22, 2025, 02:58 PM UTC
Our SMS Partner, Twilio, has informed us of known issues with SMS Delivery Failures to the Onvoy Spectrum Mobile Network in United States of America Via Subset of Shortcode and Toll-free Numbers. This can potentially impact the delivery of SMS messages out of our system. We are monitoring this issue and provide updates as they become available. While our system remains fully operational, if you experience any MFA issues, you may need to reset your configuration to be sent via email. Please reach out to [email protected] if you have any questions or need assistance!
- resolved Apr 25, 2025, 04:22 PM UTC
This incident has been resolved.
Major April 6, 2025 Issues Logging into Floify 1d System
Started Apr 06, 2025, 03:23 PM UTC· resolved Apr 07, 2025, 03:33 PM UTC
- investigating Apr 06, 2025, 03:23 PM UTC
We are currently investigating this issue. We have identified the issue, and we are actively working on implementing a fix.
- identified Apr 06, 2025, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 06, 2025, 04:09 PM UTC
Our team has implemented a resolution and we will continue to monitor to ensure stability. Users should now be able to authenticate and access the system correctly.
- monitoring Apr 06, 2025, 04:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2025, 03:33 PM UTC
This incident has been resolved.
Major March 15, 2025 Floify System Outage –
Started Mar 15, 2025, 08:00 PM UTC· resolved Mar 15, 2025, 08:00 PM UTC
- resolved Mar 17, 2025, 03:00 PM UTC
We identified and resolved an issue with various functionality in our system Saturday afternoon. We are working on restarted any failed system tasks, including LOS-integrated file creation. While functionality was returned to normal Saturday afternoon by our engineers, we are working to fix any specific loans impacted during the outage. If you need any specific support from our team around this issue, please feel free to reach out to us at [email protected]
Notice January 16, 2025 Floify Application Down 21m
Started Jan 16, 2025, 02:30 PM UTC· resolved Jan 16, 2025, 02:51 PM UTC
- resolved Jan 16, 2025, 03:56 PM UTC
This morning, the Floify Application was offline for about 21 minutes. We are investigating the root cause of this. The application was restored, but we are investigating the root of the issue to prevent this from occuring again.
Minor January 10, 2025 MFA Error + Home Dashboard View 13d 1h System
Started Jan 10, 2025, 06:17 PM UTC· resolved Jan 23, 2025, 07:54 PM UTC
- identified Jan 10, 2025, 06:17 PM UTC
We have identified an issue with MFA logins for some users. The issue is caused by having a home dashboard view different from the users home team. As a short term solution, we will be changing all users home dashboard under the user profile to the home team assigned to the account. Once the issue has been resolved, we will automatically change this configuration back to how it is currently configured. If you have any questions, difficulties, or need information on navigation in your account with this change, please reach out to us at [email protected]
- resolved Jan 23, 2025, 07:54 PM UTC
This issue has been resolved. All Home Dashboards have been reverted to user-entered preferences with the fix going live into production.
Major December 4, 2024 Issue with milestone delivery and LOS Loan Assignment 1d 21h System
Started Dec 04, 2024, 06:31 PM UTC· resolved Dec 06, 2024, 04:07 PM UTC
- investigating Dec 04, 2024, 06:31 PM UTC
We are investigating incidents of issue with milestone delivery and LOS loan assignment. Further updates will be available soon.
- identified Dec 04, 2024, 08:58 PM UTC
We have performed a partial rollback of the impacted system changes, and milestone functionality should return to normal. We are still investigating the isolated incidents of LOS loan assignment for a small group of users.
- monitoring Dec 05, 2024, 06:30 PM UTC
We have implemented fixes for both reports and are monitoring the system.
- resolved Dec 06, 2024, 04:07 PM UTC
This issue has been resolved in full.
Notice November 23, 2024 Loan Submission and Creation Issues 4d 21h System
Started Nov 23, 2024, 02:01 AM UTC· resolved Nov 27, 2024, 11:41 PM UTC
- investigating Nov 23, 2024, 02:01 AM UTC
We are investigating an issue with loan submission and creation and are working on resolution.
- monitoring Nov 23, 2024, 03:14 AM UTC
A fix has been implemented and we are monitoring the system. Please reach out to us at [email protected] if you experience this issue further.
- monitoring Nov 26, 2024, 10:32 PM UTC
Our investigation has ben concluded and we have implemented a preventative solution. We are continuing to monitor the solution to verify resolution.
- resolved Nov 27, 2024, 11:41 PM UTC
This issue has been resolved
Major November 19, 2024 Loan Creation Application Submission, and Login Issues 2h 8m System
Started Nov 19, 2024, 08:38 PM UTC· resolved Nov 19, 2024, 10:47 PM UTC
- investigating Nov 19, 2024, 08:38 PM UTC
We are currently investigating reports of issues with loan file creation and borrower application submission, as well as some login issues, and may perform intermittent system refreshing to return the system to normal functionality.
- monitoring Nov 19, 2024, 09:15 PM UTC
We have resolved the issue blocking loan creation and login issue. The system has returned to normal function and we are monitoring for further occurence.
- resolved Nov 19, 2024, 10:47 PM UTC
This issue is resolved. We are putting further monitoring for similar issues into place and are implementing a system change for this. If you run into further issues, don't hesitate to reach out to our support team at [email protected]
Minor November 11, 2024 Loan Creation and Conversion Error Message 1h 21m System
Started Nov 11, 2024, 05:37 PM UTC· resolved Nov 11, 2024, 06:58 PM UTC
- investigating Nov 11, 2024, 05:37 PM UTC
We are currently investigating reports of failures to create loan flows via Start New Loan Flow or conversion from a prospect application. Users may be unable to convert or create a loan and will receive an error message when experiencing the issue.
- identified Nov 11, 2024, 05:53 PM UTC
We will be performing an application refresh as part of the resolution, and will continue working toward resolution. The application will remain online.
- monitoring Nov 11, 2024, 06:27 PM UTC
A fix has been implemented and we are monitoring the system for recurrence. We have implemented additional automated monitoring. Manual loan creation and conversion is now operational. We are looking into restarting all automatic prospect conversion for files that were impacted by this incident and will post further information when it becomes available.
- resolved Nov 11, 2024, 06:58 PM UTC
This issue has been resolved. We have restarted all automated tasks and loan conversion and creation is now accessible as normal. If you need any further support, please reach out to us!
Critical October 30, 2024 Intermittent Performance Issues 1d 1h System
Started Oct 30, 2024, 01:56 PM UTC· resolved Oct 31, 2024, 03:06 PM UTC
- investigating Oct 30, 2024, 01:56 PM UTC
We are currently experiencing intermittent performance issues following a recent database update. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will provide updates as we make progress. Thank you for your understanding.
- investigating Oct 30, 2024, 02:06 PM UTC
We are taking the app offline for a short period of time to resolve the issue. We expect to be back online in 15 minutes.
- identified Oct 30, 2024, 02:19 PM UTC
The issue has been identified and a fix is being implemented. We should be back online in 15 minutes.
- monitoring Oct 30, 2024, 02:39 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 30, 2024, 02:57 PM UTC
We've identified another issue and are working on a fix. Some users may notice degraded performance at this time.
- identified Oct 30, 2024, 03:20 PM UTC
We have taken the app offline to work on and implement a resolution for the identified issues. We will update this page again when we have brought it back online.
- identified Oct 30, 2024, 03:57 PM UTC
We are currently testing a fix to resolve this issue. We have additionally engaged AWS to resolve this issue as quickly as possible. Another update will be posted here on our status page shortly.
- monitoring Oct 30, 2024, 04:31 PM UTC
A fix has been implemented and the application has been brought back online. We are continuing to monitoring system performance to ensure the issue is fully resolved.
- monitoring Oct 31, 2024, 03:06 PM UTC
With the fix implemented yesterday, this issue has been resolved. We will continue monitoring system performance.
- monitoring Oct 31, 2024, 03:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2024, 03:06 PM UTC
This incident has been resolved.