Floify experienced a minor incident on July 13, 2026 affecting SMS Messaging, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 13, 2026, 04:02 PM UTC
SMS messages sent from Floify may be delayed. Our SMS Provider, Twilio, is currently reporting network delays with T-Mobile, which can impact outbound SMS communications from our system, including the Multi-Factor Authentication (MFA) feature. While we monitor this issue, if you have any difficulty logging in due to your MFA method being set on T-Mobile, you can reach out to your admin team or to our support team for assistance resetting your method. We recommend adding email as a method in addition to SMS, along with using the backup codes provided when the feature is initially set up. We will provide update as it becomes available to us here.
- resolved Jul 13, 2026, 09:05 PM UTC
A resolution has been provided and our partners at Twilio are reporting a return to expected delivery for T-Mobile. Please feel free to reach out if you need any assistance.