Floify Outage History

A fix has been implemented and impacted eSign packages are being reviewed.

We are seeing functionality consistently restored for new packages. For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign. We will post another update within the next 2 hours. If you have any outstanding instances of issues, please reach out to [email protected] and our team is happy to assist and track resolution with you directly.

For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign. We will be releasing an update that will help with resolving many of the outstanding cases. If you have any outstanding instances of issues, please reach out to [email protected] and our team is happy to assist and track resolution with you directly.

A fix has been implemented and we are monitoring notification delivery.

A fix has been implemented. Our team is now resolving outstanding instances of the issue. Moving forward, disclosures should run through as normal. We will continue monitoring for stability and provide an update tomorrow.

SMS messages sent from Floify may be delayed. Our SMS Provider, Twilio, is currently reporting network delays with T-Mobile, which can impact outbound SMS communications from our system, including the Multi-Factor Authentication (MFA) feature. While we monitor this issue, if you have any difficulty logging in due to your MFA method being set on T-Mobile, you can reach out to your admin team or to our support team for assistance resetting your method. We recommend adding email as a method in addition to SMS, along with using the backup codes provided when the feature is initially set up. We will provide update as it becomes available to us here.

A fix for this issue has been implemented and we are monitoring the system.

We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at [email protected]. We will provide an update as we find more information about the Microsoft outage.

We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

Our email service provider, SendGrid, has informed us of a known issue with sending emails. This can potentially impact the delivery of emails out of our system. We are monitoring this issue and provide updates as they become available. While our system remains fully operational, if you experience any MFA issues, you may need to reset your configuration to be sent via text. Please reach out to [email protected] if you have any questions or need assistance!